Managing a Crisis

Managing a Crisis One spokesperson, one voice Relationships – VC and exec; media colleagues Fully involved in all issues, high level Empowered, mature, know context Authority Speed and accuracy Balance and deflect

Managing a Crisis… Transparency Engage Be available – 2 cellphones Be calm, breathe deeply Always be working towards a solution Take the middle road Have support systems in place

Managing a Crisis… • Media Monitoring in place • Crisis plan in place – full team, off-site • Useful media: • Whatsapp group for crisis team • Internal audience first for news • Facebook • SMS bundles • Internal email system • Q & A special webpage • Print copies distributed at sites • Media database continually updated

Managing a Crisis… • Often a bigger context than the crisis • Prepare a daily position • Time management • Early morning news – national radio • Midday news – radio • Print media deadline – 2pm • Evening news/chat shows

Managing a Crisis

Managing a Crisis

Presentation Transcript

Managing a Crisis in Financial Services: Putnam Investments 2003-2004

Managing Energy Risk: Are You Ready for a Crisis?

Addressing a Crisis:

Managing in a Crisis

Avoiding the Second Tragedy: Managing the Media During a Crisis

A New Crisis

A WORLD CRISIS

A National Crisis

Managing Troubled and Troubling Students in Crisis

Managing a Crisis in Financial Services: Putnam Investments 2003-2004

Managing the Media When Crisis Strikes

A World Crisis

Effectively Managing Crisis Communication Aug. 17, 2012

A New Crisis

MANAGING THE CRISIS / TUTORIALOUTLET DOT COM

Managing a School Crisis Response for Administrators

A European Refugee Crisis or a Humanity Crisis?

A crisis

Managing Business Disruption during the Covid-19 Crisis

Exposed Managing Possibilities on Handing Financial Crisis