Motivation NHGFOA May 5, 2011 Carl Weber Director of Member Services

1. MotivationNHGFOA May 5, 2011Carl WeberDirector of Member Services

2. What motivates you? • _____________________________ • _____________________________ • _____________________________

3. Human Factors Behaviors - How we do things Values/Motivators - Why we do things

4. Your Behaviors

5. Recognition Sense of Achievement Advancement Status Pay Supervisors The job itself Job security Co-workers Personal Development Fringe Benefits Working Factors Motivational Factors

6. INSTRUCTIONS: • Rank each of these in the order in which you think are important to your employees. Rank them 1 to 10, 1 being the most important, and 10 the least important. Only use each number once. • Supervisor • Ranking Job Related Factors • Good working conditions • Feeling “in on” things • Tactful Disciplining of workers • Full appreciation for work done • Management loyalty to workers • Good wages • Promotion and growth in the organization • Understanding personal problems • Job security • Interesting work

7. INSTRUCTIONS: • Supervisors were asked what workers want from their jobs. What would your employees say? • Effective Supervisory Practices, International City/County Management Association, Third Edition 1995 p. 140. Based on the research by Lawrence Lindahl, “What Makes a Good Job?” Personnel (January 1949) American Management Association, New York. • Supervisor • Ranking Job Related Factors • Good working conditions • Feeling “in” on things • Tactful Disciplining of workers • Full appreciation for work done • Managementloyalty to workers • Good wages • Promotion and growth in the organization • Understanding personal problems • Job security • Interesting work 4 10 7 8 6 1 3 9 2 5

8. The employees of the supervisors were also part of the study and ranked the same items in order of importance to them. In other words, both supervisors and workers were asked what workers want from their jobs. What would your employees say? • Supervisor • Ranking • Employee • Ranking Job Related Factors • Good working conditions 4 9 • Feeling “in” on things 10 2 • Tactful Disciplining of workers 7 10 • Full appreciation for work done 8 1 • Management loyalty to workers 6 8 • Good wages 1 5 • Promotion and growth in the organization 3 7 • Understanding personal problems 9 3 • Job security 2 4 • Interesting work 5 6

9. Since 1949 Employees have been telling us that they are people who: • Want to feel “in” on things • Want to be fully appreciated for their work • Want us to understand that they have a life outside of work…

10. External Motivators Can become entitlements Rewards v. punishments Diminishing returns… (the Chore List) Better for routine work

11. Internal Motivators Ownership of your own motivation/performance Promotes creativity Much harder to maintain

12. Quantifiable Motivators/Values

13. Recommended ReadDrive: Daniel Pink Twitter Version (140 max characters): “Carrots & sticks are so last century. Drive says for 21st century work, we need to upgrade to autonomy, mastery, and purpose.” p. 203

14. Closing Thoughts Identify what motivates you Identify what motivates those around you Know your behaviors Know your motivators/values

15. Contact Info