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Going to the Finals

Going to the Finals. Leading Your Team to Success. Presenters. Mark Schabel Chief Executive Officer Receivables Management Partners. Randy Tempest Senior Director, Sales and Client Relations Receivables Management Partners. Who We Are. We are:

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Going to the Finals

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  1. Going to the Finals Leading Your Team to Success

  2. Presenters Mark Schabel Chief Executive Officer Receivables Management Partners Randy Tempest Senior Director, Sales and Client Relations Receivables Management Partners

  3. Who We Are • We are: • 350dedicated employees located in call centers throughout the Midwest serving over 100 hospitalsand 4,500 physician groups across the country. • Offering a full range of collection services including Early-out, Bad Debt, Workers Compensation, Personal Injury and Payment Plan Monitoring. A Family of Healthcare Accounts Receivable Management Firms

  4. One Shining Moment

  5. The REAL Shining Moment

  6. Leadership • Proven principles that work • Passion • Discipline them, love them • Servant leadership • Vision casting

  7. Passion Like a bulldog on a pork chop

  8. Passion Figure out what you are passionate about enough to outwork everyone else in the world, because 90% of success in life is a direct result of how much effort you are willing to put forth.

  9. Passion The trick is you have to be honest with yourself about what you are passionate about.

  10. Discipline Them, Love Them • Discipline Them • Hold people accountable for results • Frequent feedback about performance • Annual review should not be a surprise • Make it matter of fact

  11. Discipline Them, Love Them • Love them • Love is a verb…show your teammates you care • “People don’t care how much you know until they know how much you care.” - John C. Maxwell • Ask about family, not business

  12. Discipline Them, Love Them • Love them (continued) • Be willing to be yourself • "It's better to be who you are.  Turns out people like you best that way, anyway." - Big Bird

  13. Servant Leadership • A shepherd is a great example of servant leadership. A shepherd: • is genuine • is consistent when serving • has authentic relationships • knows their flocks and their flocks • know them • is trusted completely • puts it all on the line for the people they • lead

  14. Vision Casting “I have a dream…” Do you? Without clear vision, people will follow their own.

  15. Vision Casting • All inspiring visions include these components: • Forward looking – exciting possibilities • Image – mental picture through • descriptive language • Higher standards to aspire towards • Shared common good • Be unique

  16. Building Your Team C.A.R.E. Character Attitude Respect Enthusiasm

  17. Character • Character and values are • foundational to success and do not • EVER change • Values must be emphasized and • rewarded in your organization

  18. RMP Values • Do the right thing 100% of the time • We believe… • in being a team and a family. • in creating a work atmosphere that reflects family values. • in having a positive attitude. No excuses. • in treating others as we would want to be treated. • in competing in our industry with honor and integrity.

  19. RMP Mission • Balance among our primary • stakeholders • Employees • Clients • Company • Built for the long term • “Do what you wish you would have • done 25 years from now.” • - J. Irwin Miller

  20. RMP Decision Making • Ethical Decisions • A choice between right and wrong • Do the right thing 100% of the time • Dilemmas • A choice between two rights • Look for Win Wins • Use the “Three Legged Stool”

  21. Attitude • Believe you can win

  22. Attitude Of Heart • Attitude is all about what we choose • Requires sacrifice • Our actions will match our attitude • Choose to rise above circumstances

  23. Respect • [ri-spect] – verb: to feel or show • regard for • At the heart of respect is caring • How do you touch people you’ve • never met • Who you are when no one is looking • reveals your character

  24. Enthusiasm Enthusiasm = Effort

  25. Enthusiasm

  26. Team Building • How do we build a great team? • Hiring • Firing • Reward • Celebrate

  27. Hiring • Character over talent • Longevity equals commitment • 2nd interviews • Compare notes • Look for clues of a job hopper • Don’t ignore the data

  28. Firing • Get rid of the bad apples, the good • ones will thank you for it • Short term pain, long term gain • What are you doing to retain the top 20% of your employees? • What are you doing to improve / remove the bottom 20%?

  29. Reward • Reward effort and attitude in addition to results • The Servant’s Heart

  30. Celebrate • Celebrate the wins • Tell war stories

  31. The Death Crawl

  32. Imagine…what can we be as a team, when we don’t put limits on ourselves?

  33. Contacts Mark Schabel Email: mark.schabel@receivablesmp.com Phone: 800-653-2851 Randy Tempest Email: randy.tempest@receivablesmp.com Phone: 765-228-7790

  34. Resources • They Smell Like Sheep • by Lynn Anderson • Leadership Challenge • by Kouzes & Posner • Discipline Them, Love • Them • by Betty N. Chase • The Bible • The Seven Habits of • Highly Effective People • by Stephen R. Covey • Good to Great • by Jim Collins • Who Moved My Cheese? • by Spencer Johnson & Kenneth • Blanchard • 212 Degrees: The Extra • Degree • by Sam Parker and Mac • Anderson • www.coachwooden.com • Facing the Giants (2006) Alex • Kendrick

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