How Can BPOs Benefit From An ERP

1. How Can BPOs Benefit From An ERP? Business process outsourcing (BPO) is a vast industry that is extensively growing. It is probably the most familiar term you have come across in the business scenario. A BPO is known for having expertise in areas such as customer assistance, relations, and telemarketing. You may be wondering how an enterprise resource planning (ERP) comes into the picture of a BPO. Well, there is a lot these companies have to deal with daily, and they need a system that is cost- effective and makes them efficient. From big shots at the business to startups, most prefer outsourcing several significant processes. It makes BPOs the most sought after, and hence, these companies will need productive technology to meet the requirements of all types of enterprises, yet retaining their customer base. And here, an ERP from a trusted provider does all the magic. However, before proceeding to know how BPOs will benefit from ERPs, let us first understand what each of these terms is. Without further delay, let us move forward. What Is A Business Process Outsourcing? The term is self-explanatory. Enterprises outsource their business process or processes to these companies for operations and responsibilities. BPOs take contracts for accounting, data recording, telemarketing, social media marketing, etc. On the brighter side, business process outsourcing can be a solution for labor migration. It helps them stay in their home country and work for foreign companies without relocating. It mainly offers two types of services, which are- ●Back-office - these usually include internal business processes, such as accounting, purchasing, or billing. ●Front-office - these services include marketing and tech support. Further, based on the vendor’s location, BPOs can be categorized into three,

2. which are: 1.Offshore- when the vendor is located outside the BPO’s home country. 2.Nearshore- when a vendor is placed in a country situated near the outsourcing company’s own country. 3.Onshore- When the vendor and the BPO are located in the same nation. What Is Enterprise Resource Planning? Enterprise resource planning, or commonly termed ERP, is a combined process of obtaining and organizing information through a software suite. It intends to serve every department of a business with its various techniques. This software contains applications such as accounting, sales, production, etc. ERP resources ensure to improve every operation of your organization. There are six types of ERP, which are: 1.Apparel ERP It is for the apparel industry, which needs to keep updating itself with fashion trends and seasons. 2.Automotive ERP It helps the automotive industry to manage quality control, inventory management, and scheduling. 3.Cannabis ERP It provides solutions to every process related to legal cannabis farming, which are cultivation, manufacturing, processing, and distribution. 4.Construction ERP This type of ERP is designed for construction companies, who need to manage materials, labor, equipment, etc. 5.Higher Education ERP The ERP designed for colleges and universities help in processes such as financial, grading, etc 6.Manufacturing ERP This type of ERP helps with production planning, inventory control, etc. Ways in which ERP will benefit BPOs?

3. Implementation of the enterprise resource planning to help with the various processes of the BPO is sure to help the company with the following benefits. 1. With rising business outsourcing, BPOs will have a hard time to manage all their processes. An ERP will make it easier for them to keep track of all their projects, on-going or closing 2. ERP will ensure that the functions are accessible by everyone, avoiding confusion and increasing efficiency. 3. It enables the option of comments and complaints, which will help the company improve in the areas they are lagging. 4. Customer feedback will be more straightforward as all information will be centrally located and accessible. Hence, it will also help in customer retention. 5. With the world turning tech-savvy, ERP is also available as mobile applications, enabling you to access it anywhere and anytime. 6. HR processes will also be a lot easier. It will help you keep track of your employee records. 7. It will help lessen the burden off your and employees’ shoulders and focus on other matters without compromising. Conclusion ERP implementation has several benefits that can make a BPO function efficiently and smoothly. This planning will make things more systematic and streamlined in a business process outsourcing, which helps them serve their clients better. It will also help retain their customer and add a few others with the reputation they would gain from it. We have attempted to put forth what each of the concepts means and how it will benefit a BPO, as they have to brace for the cut-throat competition gushing in not more than a few years. We hope we have given you a fair idea of why an ERP is one of the best decisions a BPO can take to stay at the top of their game.