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Communication Skills

Communication Skills. COMMCCCOUNICATION. Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid...“ -- Doug Firebaugh . DEFINITIONS.

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Communication Skills

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  1. Communication Skills

  2. COMMCCCOUNICATION Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid...“ -- Doug Firebaugh

  3. DEFINITIONS • The exchange of messages between and among human beings is known as communication. • It is the process in which information flows from a source to a receiver and back

  4. Exhibit 3-1: The Communication Process Model

  5. The COMMUNICATION CHANNEL • Sender--------------------------Encodes • Medium------------------------Message • Receiver------------------------Decodes

  6. CHANNELS • In person • Telephone • Email • Written • Third party

  7. COMMUNICATION AT WORKPLACE An average worker spends 80% of the time communicating 10% writing 15%reading 30%speaking 45%listening Patterns of interaction Forms of interaction

  8. ACTIVITY 1 • Select a friend, whom you have had the opportunity to observe frequently. Evaluate that persons ability to communicate effectively. Give specific incidents to justify your opinion

  9. Activity 2 • Describe a situation humorous or otherwise, in which you were involved and miscommunication occurred. What were the consequences? How could you have prevented the misunderstanding?

  10. Various kinds of written communications • Communication skills are essential for job success. Choose one of the following professions and discuss the various kinds of written communications needed to carry out the duties of this job • Salesperson • Manager • Nurse • Electrician • Accountant • Flight attendant • Mechanic

  11. Applying principles of communication Psychology • Abraham Maslow uses five rungs to describe the hierarchy of human needs • Basic physical needs • Safety and security needs • The need to Belong • The need to be “Somebody” • The need to help others and be creative

  12. Come up with different words that can be used for an employee who does not give up easily

  13. Connotative words • Persistent • Tenacious • Persevering • Obstinate • Stubborn • Unyielding

  14. Our words Affect our Behaviour • PURR WORDS • Beautiful • Kindness • Freedom • Successful • Persevering • SNARL WORDS • Cheap • Negligent • Fraud • Obstinate • Scrawny

  15. Group work • Imagine a departmental store and brainstorm five ways that appeals are made to your physical and safety needs through advertising ,displays, and pricing

  16. Home assignment Keep a log of your significant communication activities for the next two days. Use headings such as • Date • Time • Person involved • Summary of content • Communication Process

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