1 / 1

What is CRM software and why should you use it? - Solastis

In this article will answer frequently asked questions such as, u201cWhat is CRM software and why should you use it?u201d and the software's other important aspects. Click for more info.

martinparker916
Download Presentation

What is CRM software and why should you use it? - Solastis

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. WHAT IS CRM SOFTWARE AND WHY SHOULD YOU USE IT? MANAGEMENT CONCEPT Customer Relationship Management (CRM) is a management concept. All businesses want to address and resolve their customers’ queries quickly. CRM was conceptualized so that companies could offer the best services to their customers. Through CRM software this business concept is put into practice conveniently. CENTRALIZED DIGITAL WORKPLACE CRM software provides a centralized digital workspace to manage all your business processes in an orderly fashion. Whenever you receive a new sales inquiry, you can create a new ticket or case in your CRM system, and with this capability, you have an instant clarity about open cases and the efforts that are being taken to resolve them. For example, consider ten sales representatives that handle all cases from their email accounts. Imagine the effort the team manager requires to coordinate with all of them and to know the exact status of the cases assigned to each of them. The flurry of ingoing and outgoing emails is going to be endless. However, CRM consolidates all of this on one system – the progress of every case is visible to the sales team members and their manager. As you can see, instant clarity and shared workplace are by far the most significant benefits you gain by using CRM. MULTIPLE TOOLS FOR PRODUCTIVITY Today, CRM solutions offer multiple tools and have made managing operations simpler with the integration of email, instant messaging as well as a softphone to make and receive calls. So, you can efficiently manage and store data about all your activities on CRM. You can assume that your work efficiency will increase manifold after you start using CRM. USE FOR MANY BUSINESS PROCESSES Modern CRM software not only handles customer-centric processes but also enhances all operations in an organization. You can also boost the growth of your business with a solution like Solastis CRM. It is one of the few CRM applications in the market that lets you create multiple case types or tickets to manage operations other than sales like customer support, onboarding of employees and so on from the same centralized platform. THE ABOVE ARTICLE IS FROM OUR FAQ SERIES. YOU CAN CHECK OTHER QUESTIONS IN THIS SERIES HERE.

More Related