OIP Order Information Portal

2. OIP Order Information Portal Michelle Taylor Principal Functional Consultant DARC Corporation

3. Agenda • Order Information Portal Overview • Order Information Tabs • Home • Order Status • Delivery • Customer Service • Q&A

4. OIP Order Information Portal • Order Information Portal Overview • Order Information is a web-enabled, self-service Oracle application that enables you to view detailed sales order and delivery information online. • Order Information also provides a variety of web inquiries, order processing flows, and workflows. • The standard order inquiry flows enable you to navigate through web pages to access order related information.

5. OIP Order Information Portal • Data returned by Order Information inquiries uses Oracle Applications database views. • For example, you can view specific ship-to information. • Once the appropriate search criteria is entered, you can navigate to Delivery Line Details and view ship-to, additional delivery, and shipping information. • Note: You cannot make changes to an order from within Order Information.

6. OIP Order Information Portal • Order Information can be integrated for use in a business-to-business environment, business-to-customer environment, or a combination of both environments. • Responsibility level security can be used to exclude or include user access to order and delivery information.

7. OIP Order Information Portal • Order Information Tabs • Home • Order Status • Delivery • Customer Service

8. OIP Order Information Portal • Home • When you sign on to Order Information, the Home tab is your default page. • This page displays recent orders, recent deliveries, and a What’s New section. • The Home tab can be customized to include information relevant to your business.

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10. OIP Order Information Portal • Order Status • The Order Status tab enables you to search for sales orders and their details. • You can access other order information about quality, pricing, invoicing, and shipping from this tab. • Return Requests are initiated from the Order Status tab.

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13. OIP Order Information Portal • Order Status> Regions

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15. OIP Order Information Portal • Oracle Quality creates RMA and sends them to Order Management for processing. • In addition, Order Management provides visibility to Quality Plans for items displayed via the Order Information Portal through integration with Quality.

16. OIP Order Information Portal • Order Status> Invoice Information

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18. OIP Order Information Portal • The following view is the Oracle BPA version of the invoice which uses XML publisher technology.

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20. OIP Order Information Portal • Order Status> Line Details

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23. OIP Order Information Portal • Order Status> Delivery Summary

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25. OIP Order Information Portal • Order Status> Pricing Details

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27. OIP Order Information Portal • Return Request

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29. OIP Order Information Portal • Using Advanced Search, You Can Query Lines Based On The Actual Arrival Date Range • You can query on the actual arrival date, called the Actual Arrival Date. • You can search for a date range.

30. OIP Order Information Portal • Delivery • The Delivery tab enables you to search for deliveries and view their details, including allowing customers to view when items shipped. • Delivery details can also be accessed from the sales order information page in the Order Status tab.

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32. OIP Order Information Portal • Using Advanced Query, you can query on a Planned Ship Date range, Actual Ship Date range, Planned Arrival Date range, Actual Arrival Date range, and on the vehicle type and name. • Using Advanced Search, You Can Query Lines Based On a Planned Ship Date Range • The Scheduled Ship Date field is now called the Planned Ship Date, where you can search for a date range.

33. OIP Order Information Portal • Using Advanced Search, You Can Query Lines Based On The Planned Arrival Date Range • You can query on the expected arrival date, called the Planned Arrival Date. You can search for a date range. • Using Advanced Search, you can query lines based on the Actual Ship Date.

34. OIP Order Information Portal • Using Advanced Search, You Can Query Lines Based On The Actual Arrival Date Range • You can query on the actual arrival date, called the Actual Arrival Date. • You can search for a date range.

35. OIP Order Information Portal • Using Advanced Search, You Can Query First And Last Legs Of Trips Based On The Vehicle Type And Name • Transportation companies need to view transportation schedules based on all their 40-foot trucks, or a particular license plate. You can query for first and last legs based on vehicle type and name.

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38. OIP Order Information Portal • Defect Reporting

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40. OIP Order Information Portal • Customer Service • The Customer Service tab contains a Contact Us section that lists contact information for your company. • This information is can be customized to meet your business needs. • The Customer Service tab enables you to view the list of contact people defined for each of the following functional areas:

41. OIP Order Information Portal • Technical Help • Delivery Problems • Order Issues • A specified contact name and e-mail address are used for communicating the related issues. • The contact can either be a representative of the customer site or the manufacturer directly. • The contact name and information are defined by the system administrator.

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43. Questions

44. DARC Presentations

45. Thank You! www.darc.com 312-895-6035