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Case Study Based on IP Telephony

Case Study Based on IP Telephony

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Case Study Based on IP Telephony

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  1. Case Study Based on IP Telephony “With Sentosa evolving into a world class destination for the global traveller, the Amara Sanctuary Resort leads the pack with its innovative marriage of communications technology and unparalleled attention to guest comfort. We will continue to improve our offering to ensure that our guests experience the best the hospitality industry has to offer.” Corinne Teo, Group Quality & Systems Manager, Amara Sanctuary Resort Sentosa Amara International Hotels & ResortsSet New Standards In Singapore’s Hospitality Industry Challenges • Hospitality industry in Singapore seeing rapid growth and increasing competition • Amara International Hotels & Resorts wants to differentiate itself from the players of the highly competitive hospitality industry • Guests at Sentosa’s resorts expect a high standard of service, convenience and amenities offered Solution • Alcatel-Lucent OmniPCX Enterprise Communications System • 4068 IP Touch Phones for all guest rooms with XML applications Benefits • Improved communications and overall customer experience for guests at Amara Sanctuary Resort • The communications infrastructure has helped the hotel differentiate itself from the competition • Investment protection Business Partner:

  2. Case Study Based on IP Telephony “With Sentosa evolving into a world class destination for the global traveller, the Amara Sanctuary Resort leads the pack with its innovative marriage of communications technology and unparalleled attention to guest comfort. We will continue to improve our offering to ensure that our guests experience the best the hospitality industry has to offer.” Corinne Teo, Group Quality & Systems Manager, Amara Sanctuary Resort Sentosa Amara International Hotels & ResortsSet New Standards In Singapore’s Hospitality Industry Benefits • VoIP: cost savings by being able to re-use the existing installation of Alcatel-Lucent IP Touch phones • Infrastructure: Lower bandwidth needed to provide Ethernet support for both IP Touch phones and Internet access resulting in cost savings • Additional cost savings by providing a low-cost migration path through compatibility with Gigabit Ethernet infrastructure • Easy installation: Simple “plug-and-play” feature requiring zero configuration • External device: the adapter is a stand-alone device that does not need to be installed inside other equipment • Compatible with all Alcatel-Lucent IP Touch phones • Easy monitoring through dedicated LEDs Business Partner:

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