The Next Generation of Mobile Food Ordering with GET

1. The Next Generation ofMobile Food Ordering with GET Presented by: Cameron Williams, The CBORD Group

2. Introduction

3. Personal Introduction Who I am and what I do at CBORD • Technical Support Generalist, Odyssey PCS/GET team since September 2017 • Routine support cases • Simple questions about application usage/functionality • To complex system issues • GET client projects • Configuration changes • New merchant setups • Printing & POS system integrations • Support documentation (internal and external)

4. Review of Mobile Ordering with GET:Introduction • The GET app is now “GET CBORD Student” • Same great app, new name • GET is a versatile payment platform that allows students to order food, manage their campus card accounts, and more • It can be used from the browser or with the app for iOS or Android • Today, we will discuss: • How it can be used for mobile ordering • How mobile ordering with GET integrates with your other CBORD platforms

5. Review of Mobile Ordering with GET:Basic Usage • Once logged into the app, students can order food as follows: • Tap the “GET Food” button • Choose a merchant from which to order • Choose an order method (pickup or delivery) and order time • Add items to cart • Enter payment information • Enter any special order instructions • Submit order

6. Review of Mobile Ordering with GET:Basic Usage • The payment is processed • The user is emailed a receipt for the order • The order and any associated payment transactions are saved to the Order and Commerce logs in GET Admin • GET generates any institution-specific notifications that have been configured for the merchant • Each can use any combination of the following notification options

7. Review of Mobile Ordering with GET:Institution Notification Options • Email/fax • Can be used to email any staff that would like to be notified of orders • Posting to MICROS • Will be discussed later in the section on MICROS integration • Standalone printer • Star TSP800 network printer, available from CBORD • Also known as a “GET printer,” or “direct printer” • Order Manager app • Android-only app available on the Google Play store • Allows kitchen staff to view order status and notify users that orders are ready for pickup

8. Review of Mobile Ordering with GET:Institution Notification Options Order Manager app

9. How does food ordering integrate with your other CBORD platforms?

10. The Cashless System(Odyssey & Gold)

11. Odyssey & Gold Overview • Odyssey and Gold are CBORD’s campus card systems • They allow students to pay for meals and other goods and services with their existing campus ID or a separate card • This enables your institution to implement its campus card meal and spending programs • Odyssey and Gold can use a variety of payment terminals: • MICROS/Simphony registers • Epic/Aero card readers • The Odyssey Web Sales module • GET web/mobile • Interfaces to a growing number of third-party payment systems

12. Odyssey & Gold Integration with GET:Benefits • Mobile ordering with GET allows your institution to combine the convenience and functionality of GET with your existing Odyssey/Gold system • To order food with GET Food (described in introduction) • To deposit to and manage their campus card accounts with GET Funds (described in more depth later)

13. Odyssey & Gold Integration with GET:Implementation & Configuration Odyssey/Gold • Server (OpenVPN, Windows firewall) • Application (socket/terminal definition, plans, account parameters) • Environment (hardware firewall, network routing) GET Admin • System settings • Merchant settings • Menus

14. The POS System (MICROS)

15. POS System Overview • MICROS (a.k.a. the “POS system”) is an Oracle POS platform CBORD sells and supports • Cashiers and retail managers use the MICROS application at touchscreens, desktops, and tablets as registers to ring up customer orders • Registers can use cash, credit card, or Odyssey/Gold accounts for payment • Register screens can be customized with buttons for your institution’s menus and credit card, cash, or Odyssey/Gold payment options

16. POS System Integration with GET:Usage & Benefits • Your organization can create a merchant in GET for each RVC in MICROS and menus that link to the corresponding menus in MICROS • Students can then order food from an existing MICROS RVCs from the GET CBORD Student app • Orders placed this way are posted to the MICROS database and generate notifications to the applicable kitchen printers and display systems just as an order placed from a MICROS register would

17. Food Printout Examples Standalone GET printer MICROS kitchen printer

18. POS System Integration with GET:Implementation & Configuration • MICROS application • Employee • Workstation • RVC • GET interface server • IIS • MICROS and GET interface server environments • GET Admin • System settings • Merchant settings • Menus

19. GET Funds Meal Plan Purchase/Change

20. Meal Plan Purchase/Change:Overview & Benefits • Patrons can use the GET web interface to change their Odyssey or Gold meal plan • And (for Gold clients) purchase an additional meal plan • This helps reduce campus card office workload by enabling students to do common meal plan account changes themselves

21. Meal Plan Purchase: Usage

22. Meal Plan Purchase: Usage

23. Meal Plan Purchase: Usage

24. Meal Plan Change: Usage

25. Meal Plan Change: Usage

26. Meal Plan Purchase/Change:Implementation & Configuration Odyssey/Gold • Minimum application version requirements • Target and source plan restrictions • In Odyssey, defined with plan groups • In Gold, defined in DB view GET Admin • System settings • Payment and refund account options

27. GET Funds Automatic Deposits

28. Automatic Deposits:Overview & Benefits • Patrons can use the GET web interface to set GET to automatically initiate a deposit to their campus card account • When its balance drops below a given threshold • On the schedule of their choice • This makes ordering with GET easier for patrons by eliminating the need to manually check their campus card balance and do a deposit if their balance is too low

29. Automatic Deposits: Usage

30. Automatic Deposits: Usage

31. Automatic Deposits: Usage

32. Automatic Deposits:Implementation & Configuration • GET Admin • System settings • GET Web Interface • Auto deposit settings (previously discussed)

33. GET Funds Bill Me

34. Bill Me: Overview & Benefits • Bill Me gives patrons another way to pay for GET deposits when credit card is inconvenient or not an option • It does this by allowing patrons to request to be billed for an amount deposited to an Odyssey or Gold account • The Bill Me feature can be implemented in two ways: • GET deposits the funds to an active account, where they are available to use immediately • GET deposits the funds to an inactive account, where they will be available to use when the account becomes active • GET emails the request for funds to the Odyssey or Gold administrator responsible for posting the associated charges to the student billing system

35. Bill Me: Usage

36. Bill Me: Usage

37. Bill Me: Usage

38. Bill Me:Implementation & Configuration • Odyssey/Gold application • Source and destination accounts • GET Admin • System settings • Deposit tenders • Meal plan purchase options (Gold only)

39. GET My Card

40. My Card:Overview & Benefits • GET My Card allows students to use the GET CBORD Student app as their ID card for payments at MICROS registers and Epic/Aero terminals • Requires a Motorola 2D barcode scanner that connects to the terminal via USB • This gives students with the app the flexibility to pay for food anywhere their campus cards are accepted when it’s more convenient to order in person than from the app • It also gives students a handy backup card to use to pay for food if they lose or forget their physical ID card

41. My Card: Usage

42. My Card:Implementation & Configuration • Will need to buy barcode scanner for each terminal where My Card will be used • Contact your CBORD sales representative for a quote • GET Admin • System Settings

43. Thank You Questions and Answers

44. Further References • CBORD Support • CBORD sales representative • GET Admin Guide • GET articles in CBORD Knowledge Base

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