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Conflict Resolution

Conflict Resolution. And communication. Communication. There are barriers to communication that can cause conflict Mixed messages Differences Stereotypes Prejudices. Mixed Messages. Relaying one message orally, but physically sending another message

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Conflict Resolution

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  1. Conflict Resolution And communication

  2. Communication • There are barriers to communication that can cause conflict • Mixed messages • Differences • Stereotypes • Prejudices

  3. Mixed Messages • Relaying one message orally, but physically sending another message • Ex. Telling someone how much you like them while rolling your eyes and frowning • Ex. Your friend is crying, and when you ask them if they’re okay, they say yes, and force a smile • Mixed Messages are a barrier to good communication

  4. Differences • It is easy to communicate with someone who is similar to you because you may already share the same opinions and beliefs • It is a challenge and a potential barrier when you are speaking with someone who has values, opinions and beliefs that are different than yours • If you are not aware that the person you’re speaking with has different opinions or values, it may become a barrier to communication

  5. Stereotypes • A Stereotype is a fixed belief that all members of a group are the same • Stereotypes apply in many areas- what region you’re from, gender, age, ethnicity, physical traits, etc. • Can you think of some stereotypes you’ve encountered?

  6. Prejudices • Prejudices are opinions that are formed without complete knowledge • Prejudices are NOT based on facts • Prejudices can be both positive and negative, but are more often NEGATIVE • Racism is an extreme from of prejudice

  7. Positive Communication • Active listening is an important part of positive communication • Communication is a two way process- it requires a sender and a receiver • Active listening is an important skill in positive communication

  8. Active Listening • Active listening is a practice that involves the listener in the communication process • Steps to active listening: • Restate what the speaker says- feedback • Send signals you are listening, like nodding your head • Ask questions to clarify • Listen before answering • Do not interrupt

  9. Conflict Poor communication is often the reason that family or friends get into disagreements, or conflict CONFLICT- disagreements or problems in relationships No relationship is conflict free

  10. Tips for Resolving Conflict • Voice your concerns • Decide what the problem is- use only FACTS • Listen to the other side • Suggest all possible solutions • Find the right time to solve conflicts

  11. Resolution Styles • Avoidance • Problem Solving • Compromise • Accommodating to Requirements • Separation

  12. Avoidance • “Burying your head in the sand” • Ignoring the conflict completely • No resolution can be found since you are avoiding one important step of conflict resolution- voicing your concerns

  13. Problem Solving • Both parties brainstorm ideas on how to solve the problem • The problem must be identified and both parties must be willing to offer up ideas for a solution

  14. Compromise • Both parties acknowledge the conflict and work towards a common goal for resolution • Both parties must “meet in the middle” and sacrifice some to come to a compromise

  15. Accommodating to Requirements • One party completely gives in to appease the other • The conflict itself is not resolved, but one party essentially surrenders to the other’s terms

  16. Separation • When no other form of resolution can be found, and the conflict has escalated to a point of danger or unhealthiness, a separation of parties is the last resort • Separation can be a healthy choice when a last resort is needed.

  17. Final Thoughts • Communication is necessary in all relationships • When communication is not successful, it can result in conflict • Conflict occurs in all relationships but it is important to resolve in a healthy manner

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