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Breaking Language Barriers

Breaking Language Barriers. By Kevin Anderson. Diversity. Majority of Americans are English speaking In 2007, 20% spoke non-English language at home > 25% non-English speaking families are linguistically isolated Rising population of non-English speaking patients. Language Barriers.

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Breaking Language Barriers

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  1. Breaking Language Barriers By Kevin Anderson

  2. Diversity • Majority of Americans are English speaking • In 2007, 20% spoke non-English language at home • > 25% non-English speaking families are linguistically isolated • Rising population of non-English speaking patients.

  3. Language Barriers • History of present illness (HPI) • Language barriers may result in: • Misdiagnoses • Incorrect treatment • Patient noncompliance • Decreased quality of care • Medical errors • Decreased patient safety

  4. Solutions? • Make them learn English! • Interpreters! • Professional hospital employed interpreters! • Telephonic interpretation!

  5. ENTER: MARTTI

  6. MARTTI • Immediate on-demand access to professional interpreters • Offers telemedicine, consultation, and interpreter training services • Helps Limited English Proficient(LEP) patients in medical, pharmacy, legal, and emergency services • Complies with HIPAA regulations

  7. MARTTI • Mobile equipment • Wireless • Built to hospital specifications • Toll free customer support

  8. LAN • MARTTI is designed by Language Access Network • Boasts MARTTI’s dependability, user-friendly, HIPAA certified, helps speed diagnoses and improve outcomes • “All your healthcare provider has to do is a push a button” - LAN

  9. Drawbacks • Cost; pay-per-minute • Less suited for psychiatric consultations and/or lengthy consultations • Gender specific interpreter not always available

  10. Summary • Growing population of non-English or limited English speaking Americans • MARTTI provides visual access to professionally trained/certified interpreters • Easy to use • Time effective

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