Presentation of ISO 9001:2008 Quality Management System

1. Presentation of ISO 9001:2008 Quality Management System

2. What is ISO 9001: 2008 QMS? • "Quality screams its presence or absence within the first minutes of a consumer's experience with a product or a service. It may not be visible, but it is tangible." A well structured and deployed quality management system, in line with ISO 9001:2008 standards, will have dramatic influence on the way a company’s business activities are carried out, no matter it is a small business set-up, local community group or global corporations. Due to its immense popularity and global reputation, ISO Certification provides a company the rare distinction of observing top customer focused standards. ISO 9001:2008 involves a set of strategic principles and tools that aid organizations to set up, maintain, and improve a quality management system thus enabling them to tactfully handle even the toughest challenges of dynamic business world.

3. Principles of Management

4. Benefits Of ISO 9001 • An efficient management system which in turn increases market share and profitability. • Improve the overall efficiency of business activities. • To manifest brand’s loyalty for International trade. • Statutory and regulatory requirement for filing tenders in public/private sector work. • Helps an organization to optimize business processes and seamlessly enhance operational efficiency while curtailing unnecessary costs, boosting productivity and elevating its market presence. "A process is a shortcut to doing an assigned piece of work quickly"

5. Benefits…. “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker Sets out areas of responsibility across the organization. Identifies and encourages more efficient and time saving processes, highlighting opportunities to excel. Provides continuous assessment and improvement. Effective streamlining of business processes and costs. New staff learns their job quickly because it is documented. Customer confidence is enhanced as they expect products of consistent quality.

6. Benefits….

7. Strategic Approach of ISO 9001 • “Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.“ • “Identifying, understanding and managing a system of interrelated processes for a given objective improves the organization's effectiveness and efficiency." • “People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit."

8. Continual Improvement “Continual improvement should be a permanent objective of the organization.“ “Continual improvement through the establishment of goals and targets.”

9. THANK YOU  "Quality is not an act. It is a habit." – Aristotle 'How long does it take you, as a boss, to achieve world class quality? Less than a nanosecond to attain it, a lifetime of passionate pursuit to maintain it.‘ 'Quality control starts and ends with training.