MIS BBA (Eve) & (Morn) 6 th

1. MIS BBA (Eve) & (Morn) 6th Course Overview & Introduction Module 1 Course Lecturer: Farhan Mir

2. Lectures 123 Administration • Introducing Myself (which you already know) • Course Introduction • Few Words on Articles & Additional Readings • Suggestions and criticism about previous semesters • Suggestion for future course of action • MIS Overview • My Website as Online Resource Center (www.themirs.net)

3. Course Lecturer(Brief Introduction) Farhan Azmat Mir MIMS [Monash University Melbourne] MBA (MIS) [B.Z.U] Gold Medal Some Words regarding my Academic and Professional Life Serving as Assistant Professor 7 Years at IMS (as Lecturer) Some Words on the Future Working on Research papers in the areas of Employee Engagement and CRM Compiling Case Studies in the areas of MIS, E-Business & HRM PhD in HRM

4. Current Responsibilities at IMS Coordinator MBA Program Curriculum Development and Review All office documentation (Course Files and Quality documents) Coordination with Permanent & Visiting Faculty members Student application and documentation evaluation Class Scheduling and Monitoring • Internship & Placement Coordinator • Arrangements of Internships • Monitoring progress throughout the internship time period • Scheduling and conduct of Internship Vivas • Incharge IT and Systems • Student Advisor (Patron Executive Forum)

6. Current Responsibilities At University Level Part of many committee Convocations & Major Events Sports

7. My Introduction: Consultation Method Best through e-mail address (farhanmir_99@hotmail.com) OR In case of submission of assignment through email (farhanmir_99_pk@yahoo.com) After/before lectures on lecture day OR Announced Timings in case of Assignments or Reports

8. My Introduction: Interests Social & Cultural Change Sports Personality Development History & Art Creativity & New Ideas Religion

9. My Inspirations

10. My Inspirations

11. Favourite Quotes "Champions aren't made in gyms. Champions are made from something they have deep inside them: A desire, a dream, a vision. They have to have last-minute stamina, they have to be a little faster, they have to have the skill and the will. But the will must be stronger than the skill." -Muhammad Ali 

12. Course Administration &Requirements

13. Course Administration • Exams and Assessment • Basically 2 exams method Mid & Final • 30 Mid • 50 Final • 20 Sess • Eliminating one Exam suggests that there is a clear room for more practical work (so you must start getting worried about it !!!)

14. Lecture Notes • Available from Photostat shop before lectures or preferably one day before the start of new week • Usually the lecture material will cover the topics of one week • Lecture Notes also now available online on the given website address (www.themirs.net/MIS.html) • Lecture Notes will not be in detail format rather these will contain topics of discussion and important announcements regarding assessments. • Most Importantly Lecture Notes are just a supporting material and students must not forget to read books for detail and complete understanding (In case of Management as a subject you need to do extensive reading on topics under discussion & look for majority of web sites for practical know how)

15. Course Administration • Sessionals • Written assignments (Small Tasks) (details in coming lectures) • Idea is to initiate research oriented writing not “cut-copy-paste” • Attendance, Presentations, Quiz & Class Discussion & Participation (as a regular activity) • Volunteer presentations (you must not be that familiar with this kind of stuff but you need to respond to it quickly!) • Sessional’s loot sale • Formal Presentations in groups and if you want to take it one step ahead you could arrange small seminars for other classes (preferably your juniors) on given “Research Topics”

16. How to get more marks? • Requirements • Overall Class Attitude • Things to Avoid (Referencing, Cut-Copy-Paste Culture, Carelessness, leg-pulling) • Things to do (Innovation, Confidence, Work Attitude) • Sense of Maturity and continuous learning

17. One of the Major Sessional • Case Study Presentation • Students in groups of 5-6 will choose an Organization enabled with Information Systems (Preferably a Pakistani Organization) • Written Case should be developed on the given format (A model format will be discussed in upcoming lectures) • Students need to develop a proper case study using the case study development guidelines • Eventually will present their findings in the shape of a Presentation in front of the class or classes on Multimedia • Students need to submit both Hard (Printed) and Soft copies (Computer files) of the Case itself and that of the PowerPoint Presentation • This is day 1 so you can start working now! • I will myself present at least one Case Study well before the presentation schedule so that you people have an idea

18. Last Year Case Studies • Accounting System – WASA • Fault Management System – PTCL • Inventory Management System – Pakarab • Sales Management System – Shalimar Glass Company • Examination System – IMS • Internet Customer Relation Management System – Mobilink

19. Course Orientation • Basically Theoretical focus & Practical as well Introduction of Concepts and Issues regarding Information Systems (This subject is developed in case study mode: it means that there are lot of case studies) • But • The practical orientation will also be also be a major focus of the course (this will include practical demonstration on multimedia) • Lecture notes will include more graphical explanation of things to give more practical orientation about concepts & applications especially the websites • Formal Presentation from Students will also work in this regard • Video or Audio Presentation will also be part of the lectures

20. Examination • I personally believe in “thorough studies” so usually no choices given in the exam • Every thing discussed, during the class or given as reading material, could be part of the exams • Questions will be formulated in a way to examine both bookish as well as conceptual thinking • Other details will be given close to Mid • I will try to follow my simple rule that is • “ I’ll be very friendly in the lectures and very strict in the exam hall (believe me no chance of misconduct…)”

21. Text and References • Focus will be on topics rather Chapters of any text • Many Text/books are available in market • Charles Parker, Thomas Case. (2000). “Management Information Systems: Action & Strategy”. (2nd Ed). McGraw Hill Book Company • Kenneth C. Laudon & Jane P. Laudon (2001). “Management Information Systems: Managing a Digital Firm”.(7th Ed). Prentice Hall Company. But • Not necessarily every thing is taught from the Text, Students need to broaden their view and consult as many additional references as possible (Preferably available in local market and from the Internet) • This time few simple yet important articles also be discussed during the lectures • Case Studies are now a definite part of the curriculum

22. Competency & Skills Learning not Teaching Guidelines for me as an Instructor Miscellaneous (Regularity, Consultancy, Support etc) True Knowledge not stories Neutral Assessment (Objective) Class Environment Updated Teaching Methodology

23. Expected Outline & Topics • Introduction to IS • Systems and Models • Types of Systems • Systems in the E-Business Context • Management & Decision Making • IT Fundamentals • Transaction Processing and Reports System • Mid Term Exams • DSS & Knowledge-Based Systems • System Development revised • IS Development Methodologies • MIS in the Fundamental Areas of Business (Will be covered through case studies) • Contemporary Issues & Trends (You will cover it through your research work and Presentations/ Seminars)

24. (Introduction to IS) The Basics of Information Systems

25. Introduction to IS • What is a System • What are these systems? • The Historical Background • Why IS/MIS? (Goals & Objectives) • The scope of MIS • The current International status • The new trends • The challenges and issues • Counter Strategies

26. Systems • A system is made up of a number of parts combined in a particular way to do something useful. We think of the combined parts as a single thing and we give it a name. Wheels, axles, pedals, gears, chain, seat and handlebars are combined to form a single whole we call a bicycle. A bike is a system when all the parts are connected correctly because it allows the rider to move from one place to another more easily.

27. Systems….. • Examples • Universities • Departments • Staff • Courses • Hostels etc. • Environment • Logical Arrangements • Class Room • Whiteboard • Chairs, Tables • Technologies (projectors) • Teachers • Students • Non-physical Things (Guess what could be?)

28. Systems is therefore… • Interrelated Elements that collectively work to achieve a common goal • Physical Elements • Logical constitution • System Environment (internal Vs. external influences) • Basic Purpose is “Systematic” • Words like “Arrangements, Coordination” • Objectives of Systems (clear definition, optimization) • Types • Open Vs. Closed • For a look at a simple system, go through the link: • http://www.geog.ouc.bc.ca/physgeog/contents/4b.html

29. What are Information Systems? • “An organized combination of people, hardware, software, networks and data resources that collect, transforms, and disseminates information in the organization.” James O’Brien (1998). • IS theory is however extremely vast and various classification & definitions are available on MIS

30. What is an Information System • Composed of • Hardware • Software • Data • People • Procedures • Purpose • To aid in the operation or management of an organization • In the Business context also known as • Management Information System (MIS)

31. Control of System Performance Input of Data Resources Processing Data Output of Information Products Storage of Data Resources What is an Information System?

32. Components of Information Systems

33. IS vs. IT • IS stands for Information System • The entire system, including people, procedures, hardware, software, and data • IT stands for Information Technology • Can refer to just the hardware and software and possibly the data • But often these are treated a synonyms • Especially in the job market • IS Departments & IT Departments may be same thing

34. Background • Operational Efficiency • Computers replacing manual activities • Speed, accuracy, efficiency, capacity • Sooner Managers realized that information could be a Key Business Asset • Information initially as a by-product • Data Vs Information • The realization about information potential and the need to manage it for competitive advantage • The Early (Past) Information Systems • Slow computing & very expensive • Time consuming system development and information management • Failure Stories

35. IS Perspectives • Operational activities • Automating the daily transactions • Management support • Helping the managers in decision making by providing accurate and timely information • Now systems also provide not only the information but intelligent solutions of any given problem • KM • Supporting the Knowledge Creation and most importantly Knowledge Sharing among members of the organization • Networking and e-activities • Enhancing Communication and Information Sharing by providing a platform and new business activities and ventures through Internet and World Wide Web (e-Commerce)

36. Goals & Objectives • Operational Efficiency • Functional Effectiveness • Customer Service • Product Creation & Enhancement • Competitive Advantage • Communication and Networking • Control & Feedback

37. Role & Scope of IS • Pervasiveness of IS • Distribution, Payroll, Marketing IS (MkIS), Library Systems, Student Enrollment, Inventory, Air Reservation, Artificial Intelligence and Expert System etc. • Almost all Business Functional Areas now have IS • Finance, Marketing, Communication, Sales, Customer Support & Service, Manufacturing • Management Support (that’s why managers putting lot of Investment in IT/IS) • MIS • Decision Support • Knowledge Management • Networking • EDI • E-Business

38. Examples of Information Systems

39. The Rise of the New Economy IS enabling the Emergence of Digital Firms & Digital Economy

40. Digital Firm: Organization where nearly all significant business processes and relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means • Internal processes (IS & Intranet) • External Processes (E-Commcerce & Extranet)

41. The Digital Revolution • In the Digital Revolution the economy is based on digital technologies including: • Digital communication networks • Computers • Software • Other related information technologies • Also called: • Internet economy • New economy • Web economy • The Scope of Traditional Systems?????

42. The Digital Revolution and the Role of IS • The global platform includes these characteristics • A vast array of digitizable products • Consumers and firms conduct financial transactions digitally • Microprocessors and networking capabilities embedded in physical goods

43. The Digital Revolution and the Role of IS • This convergence enables all types of information (data, audio, video, etc.) to be stored, processed, and transmitted over networks to many destinations worldwide • Web-based IS are accelerating the digital revolution by providing competitive advantage to organizations

44. INFORMATION SYSTEMS INFORMATION SYSTEMS ORGANIZATIONS TECHNOLOGY MANAGEMENT

45. MIS SOCIOLOGY POLITICAL SCIENCE PSYCHOLOGY Approaches TO Information Systems TECHNICAL APPROACHES COMPUTER SCIENCE OPERATIONS RESEARCH MANAGEMENT SCIENCE BEHAVIORAL APPROACHES

46. Socio-Technical Perspective Optimize System Performance: Technology & Organization mutually adjust to one another until Fit is Satisfactory

47. Contributions of IS towards modern Organizations Types of Pressures and IS as a solution

48. Business Pressures • The term business environment refers to the social, economic, legal, technological, and political actions that affect business activities • Business pressures are divided into the following categories: • Market (economic) • Societal • Technological

49. Major Business Pressures & the Role of IS

50. Organizational Responses • Strategic Planning and Systems • Provide organizations with strategic advantages, enabling them to: • Increase their market share • Better negotiate with their suppliers • Prevent competitors from entering into their territory