1 / 8

Etiquette in Human-Computer Work

Learn about the importance of etiquette in human-computer interaction and its implications for designing user-friendly systems. Explore how etiquette guides user behavior in various contexts, and discover the relevance of social rules in HCI applications.

Download Presentation

Etiquette in Human-Computer Work

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Etiquette in Human-Computer Work Christopher Miller, Chair Timothy Bickmore Clifford Nass Raja Parasuraman

  2. Etiquette • What is it, and how does it relate to computing? • We asked an expert in etiquette • We learned: - How to introduce yourself and greet people - How to hold your knife and fork - The underlying rationales of etiquette

  3. Relevance of Etiquette to HCI • Etiquette defines a set of rules of conduct appropriate for a given social situation • HCI takes place within a social situation • The user organization provides a social context • HCI itself has social aspects (Reeves & Nass)

  4. But Etiquette is More… • “Thoughtful consideration of the other person”

  5. Some Implications • System should know what behavior is prescribed and proscribed in current context • Monitor and evaluate user’s activity to determine what rules apply • Take into account user characteristics • Be aware of intent behind of system’s communication • Adapt interaction if breakdowns occur

  6. Specialists Present at Workshop • Designers of critical HCI systems • Designers of pedagogical systems • Researchers in computer-medicated communication • Specialists in security and privacy concerns

  7. Case Study: Mr. Clippy

  8. Conclusions • Issues of etiquette relevant to • Agent personalization • Human-robot interfaces • Intent inference in human-machine systems • Too bad you all missed our workshop!

More Related