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Modernizing the FCC: Communications at the Crossroads

This report provides an overview of the management activities of the FCC, including accomplishments in FY 2002, strategic planning, performance measurement, and FCC modernization. It also outlines the initiatives for FY 2003.

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Modernizing the FCC: Communications at the Crossroads

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  1. Modernizing the FCC: Communications at the Crossroads REPORT ON MANAGEMENT ACTIVITIES

  2. Introduction • FY 2002 Accomplishments • Strategic Planning • Performance Measurement • FCC Modernization • FY 2003 Initiatives Outline

  3. FY 2002 Accomplishments –Strategic Planning • Strategic Plan lays out a vision for the FCC’s future

  4. Broadband Competition Spectrum Media Homeland Security Modernize the FCC ESTABLISH STRATEGIC GOALS

  5. STRATEGIC GOALS PERFORMANCE GOALS FISCAL YEAR OUTPUT MEASURES TIE STRATEGY TO PERFORMANCE LONG-TERM OUTCOME AND OUTPUT INDICATORS

  6. Future Initiatives LINK PERFORMANCE TO FUTURE PUBLIC INTEREST INITIATIVES • Strategic goals are foundation • Performance goals tie strategy to measurement of operations • Performance measurement and reporting inform future initiatives in the public interest Perform, Measure, and Report Broadband Homeland Competition Media Spectrum Modernize Strategic Goals

  7. FY 2002 Accomplishments –Performance Measurement • Responsiveness • Emphasis on results AGENCY ACTIONS DISPOSED OF WITHIN GOALS FY02 GOAL: 95%

  8. MEASURE BACKLOG REDUCTION EFFORTSPERCENTAGE OF TOTAL WORKLOAD IDENTIFIED AS BACKLOGGED • Timeliness • Backlog below goal FY02 GOAL: 5%

  9. Expanded electronic access Technical expertise and training FY 2002 Accomplishments –FCC Modernization

  10. INCREASE NUMBER OF ACTIONS FILED ELECTRONICALLY • Reduced burden on filers • Greater efficiency for the agency FY02 GOAL: 80%

  11. FCC WEB SITE HITS EXPAND CONTENT ON AND USE OF FCC WEBSITE • Adherence to accessibility standards • Powerful search engine • First place in survey of Federal websites FY02 figure reflects hits on all FCC servers; prior years reflect hits on only one server

  12. INCREASE SIZE OF ENGINEERING STAFF • Hire and retain expert staff • Have staff knowledgeable of today’s and tomorrow’s communication technologies

  13. CREATE FCC UNIVERSITY • FCC UNIVERSITY - FY02 NEW INITIATIVES: • Competencies for three primary occupations • FCC University Catalog • FCC University web-site • Training Times newsletter • Knowledge Sharing Program • Graduate Degree Program for engineers • FY03 PLANS: • Competencies for additional occupations • Web-based training for field offices • Management and leadership development

  14. INCREASE TRAINING PARTICIPATION INSTANCES OF TRAINING

  15. OFFER A WIDE VARIETY OF COURSES • Excellence in Engineering (EIE): • Radio and Communications Technology • Signal Propagation and Interference • Excellence in Economic Analysis (EEA): • Applied Econometrics • Telecommunications Economics for Non-Economists • Legal courses: • Communications Law • What Every FCC Attorney Should Know • General and Leadershipcompetencies: • Computer applications (Word, Excel, etc.) • Effective Writing • Team Building

  16. FY 2003 Initiatives • Commission-wide: • Expanding measurement and evaluation of program performance • Accountability for program performance by executives • Strategically adjusting composition of workforce • Office of Managing Director: • Licensing integration • Leveraging technology • Expanding FCC University • Migrating to Microsoft-based network infrastructure

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