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Making Modern Marketing Work

Making Modern Marketing Work. Oracle | Eloqua’s Customer Success Services Joe Deasy Senior Account Director joe.deasy@oracle.com 07810 055481. Which is why a team is included to support you!. ELOQUA CERTIFIED PARTNER. DEDICATE ACCOUNT MANAGER + SUCCESS CONSULTANT

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Making Modern Marketing Work

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  1. Making Modern Marketing Work Oracle | Eloqua’s Customer Success Services Joe Deasy Senior Account Director joe.deasy@oracle.com 07810 055481

  2. Which is why a team is included to support you! ELOQUA CERTIFIED PARTNER DEDICATE ACCOUNT MANAGER + SUCCESS CONSULTANT SERVICES ELOQUA SUPPORT + CUSTOMER CENTRAL ELOQUA UNIVERSITY TOPLINERS COMMUNITY SUCCESS TEAM

  3. Your Customer Success Team Keeping you on track and answering your every need Rob Heerdegen Mgr. Marketing Advisory Services (EMEA) Facilitating your success rob.heerdegen@oracle.com • Joe Deasy • Account Directorin EMEA Responsible for your success • joe.deasy@oracle.com • CRM Technologies Responsible for your implementation and Further success Isabel Chetta Sr. Marketing Advisor Facilitating your success isabel.chetta@oracle.com Global Technical Support Team 12 X 5 (24x5 with Int’l support package) – access through regional 800 numbers and Customer Central Global Partner Ecosystem Eloqua projects, Deployments, Creative and Campaign Management, Training Eloqua Professional Service Eloqua projects, Deployments, Best practice consulting, Training

  4. Your First Year with Eloqua You are here! 48 Hours 14 Days Quarterly Annual < 30-60 Days Welcome SmartStartTM Homework Transition Eloqua Customer Success Coach Product Training Qtr Review Annual Review Success Plan All stakeholders required Customer only Eloqua CX, University & Customer Customer & Customer Success Team

  5. Who to call and when… Keeping you on track and answering your every need Your Account Director: Dedicated to your account to help guide your marketing strategy • Scenario: If you’re thinking about building a Lead Nurturing program and you’re not sure where to start or who to target, or if you’d like to hear examples of how other customers have created a lead nurturing program. Eloqua Support Team: 12x5 worldwideservice to answer your day-to-day, how-to questions • Scenario: If you’re building a lead nurturing program but you’re not sure where to connect an email in the canvas or how to add a personalized signatures, call the Support Team. Eloqua Services or Certified Partner: Services to help make the most of your investment • Scenario: If you are unable to build a solution in-house and require faster time to value, you can engage additional resources from either Eloqua Professional Services or an Eloqua Certified Partner to complete the project.

  6. Eloqua’s All-Access Education Passes Reach the highest level of Eloqua proficiency in the shortest time possible. Eloqua Education Services offers learning paths for key people across your organization who use our marketing automation platform. Each path includes courses arranged in a sequence that will help you do one thing: maximize your Eloqua expertise. http://www.eloqua.com/education/learning-paths.html

  7. Supporting your team with Eloqua Answers only a click or phone call away! Please Quote CSI Number - 19529887 Submit a Case in Customer Central Upload screen shots and files with your Case UK: 0870 4000900 International: +1 416 849 3247 Call in when you need an answer ASAP. Online Support Phone Support Self-Escalations Via a case, requiring a call-back

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  9. Thank you ! Making Modern Marketing Work Oracle | Eloqua’s Customer Success Services Joe Deasy Senior Account Director joe.deasy@oracle.com 07810 055481

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