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Conflict Resolution

Conflict resolutions

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Conflict Resolution

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  1. Conflict Resolution Source: Mind Tools

  2. What is Conflict Resolution? Conflict Resolution is a way for two or more parties to find a peaceful solution for a disagreement among them.

  3. Thomas & Kilmann’s style Competitive : Usually taken by one who is in a position of power. Can leave people leaving resentful. Collaborative : Trying to meet the needs of all involved. Highly assertive , cooperative and acknowledges all individuals involved. Compromising : Trying to find a solution which partially satisfies everyone. Accommodating : A willingness to meet the needs of others at the expense of one’s own needs. Avoiding: Evading the conflict completely.

  4. Thomas & Kilmann’s style

  5. The “Interest Based Relational Approach” Respects individual differences while helping people avoid becoming too entranced in a fixed position. While using this approach, one must follow these rules: Good relationships are the first priority Keep people and problems separate Pay attention to the interests being presented Listen first; talk second Set out the facts Explore options together

  6. Conflict Resolution – The Process Step One: Set the scene Use active listening skills Restate Paraphrase Summarise

  7. Conflict Resolution – The Process Step Two: Gather Information Focus on work issues & leave personalities out of the discussion See the conflict from the other person’s point of view Identify issues clearly and concisely Remain flexible Clarify feelings

  8. Conflict Resolution – The Process Step Three: Find areas of agreement Agree on the problem Agree on the procedure to follow Agree on worst fears Agree on some change to give an experience of success

  9. Conflict Resolution – The Process Step Four: Brainstorm Possible Solutions Generate multiple alternatives Determine actions to be taken Determine what to do if conflict goes un-resolved

  10. Conflict Resolution – The Process Step Five: Negotiate a solution The 3 guiding principles while negotiating: Be calm Be patient Have respect towards all involved Listening carefully, exploring facts, issues and possible solutions properly will help in resolving conflicts effortlessly.

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