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Warm-up Question

Warm-up Question. List ten things you communicated today and the communication methods you used. Communicating Effectively. Practice, Practice, Practice. Communication. Gestures, facial expressions, behaviors, signals and talking.

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Warm-up Question

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  1. Warm-up Question List ten things you communicated today and the communication methods you used.

  2. Communicating Effectively Practice, Practice, Practice

  3. Communication • Gestures, facial expressions, behaviors, signals and talking. • Process though which you send messages to and receive messages from others. • Critical – lets other people know what you’re feeling, needing or wanting.

  4. Three basic skills for effective communication • Speaking Skills • Listening Skills • Nonverbal Communication

  5. Speaking Skills • Clearly say what you mean • Do not assume people can read your mind or know what your feeling or needing. • Tone, pitch or loudness of voice

  6. “I” Messages • A statement in which a person tells how he or she feels using the pronoun “I.” • Important step when the message to be delivered has strong emotional content.

  7. Listening Skills • Important, but most overlooked. • Hear 80% of the day, but not listening. • Correctly understands, properly evaluates, and retains about 30% of a 10-minute presentation. • Within 48 hours, memory of what was said drops to an even lower percentage. • Skilled listeners use active listening skills.

  8. Listening Techniques • Reflective Listening: rephrase or summarize what other person said for understanding. • Clarifying: ask questions to make sure of understanding. • Encouraging: giving signals you are really interested (ie. “Uh-huh” or “I see”). • Empathizing: feeling the other person’s feelings.

  9. Nonverbal Communication • Send messages through body language. • Subtle and takes place on a subconscious level. • Be aware of your body language, this helps with sending the correct message and your message is understood.

  10. Barriers to Effective Communication • Unrealistic Expectations: be prepared for the reality that he will not receive the message in the spirit you intended. The person could become defensive or attacked. • Need to project a tough or superior image: in search of own identity (as a teen), some develop a rough exterior or an attitude of superiority, which can make them hard to reach. • Prejudice: can keep one person from hearing what another is really saying and from freely communicating his own ideas.

  11. Constructive Criticism • No one is perfect!!! • Everyone feels disappointment once in awhile. • Giving feedback to the person can be helpful to him as well as to your relationship. • Non-hostile comments that point out problems and have the potential to helping a person change. • Avoid attacking the other person. • Avoid not placing blame or name-calling. • Start with an “I” message.

  12. Acknowledgment & Compliment • Go a long way toward improving the health of a relationship and another person’s opinion of you. • To show appreciation. • Acknowledge a skill. • Self-efficacy: kind words offered at the expense or your own pride or personal feelings.

  13. Closure Questions • Name and describe two basic communication skills. • In what way does sending “I” messages avoid blaming and name-calling? • Describe active listening.

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