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Chapter 11: Communication

Chapter 11: Communication. LO 1. Main Functions of Communication. Communication serves four major functions within a group or organization: Control Motivation Emotional Expression Information. LO 2. Communication Process. LO 4. Small-Group Networks. LO 4. Small-Group Networks. LO 4.

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Chapter 11: Communication

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  1. Chapter 11: Communication

  2. LO 1 Main Functions of Communication • Communication serves four major functions within a group or organization: • Control • Motivation • Emotional Expression • Information

  3. LO 2 Communication Process

  4. LO 4 Small-Group Networks

  5. LO 4 Small-Group Networks

  6. LO 4 Grapevine & Rumors

  7. LO 5 Communication Channel • Written Communication • Letters • PowerPoint • E-mail • Instant Messaging • Text Messaging • Social Media • Others • Oral Communication • Meetings • Videoconferencing • Telephone • Nonverbal Communication • Body Movement • Physical distance

  8. LO 6 Communication Channel

  9. LO 7 Automatic and Controlled Processing • Automatic processing – a relatively superficial consideration of evidence and information. • Controlled processing – a detailed consideration of evidence and information relying on facts, figures, and logic.

  10. LO 8 Common Barriers to Effective Communication • Filtering • Selective perception • Information overload • Emotions • Language • Silence • Communication apprehension • Lying

  11. LO 9 Cross-Cultural Barriers • Caused by semantics – words mean different things to different people. • Caused by word connotations – words imply different things in different languages. • Caused by tone differences. • Caused by differences in tolerance for conflict and methods for resolving conflicts.

  12. LO 9 Overcome Cross-Cultural Communication • Know yourself. • Foster a climate of mutual respect, fairness, and democracy. • Learn the cultural context of each person. • When in doubt, listen. • State facts, not your interpretation. • Consider the other person’s viewpoint. • Proactively maintain the identity of the group.

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