ServiceMax Facility Management Pvt. Ltd.

1. ServiceMax Facility Management Pvt. Ltd. An ISO 9001:2015 Certified Company

2. Company Profile 4 Incorporatedon 24th August 2001 with ROC, New Delhi, as a Pvt. Ltd. Company. 4 Promoted by Narendra Kala, who has worked for 17 years in Facility & Admin with various MNC & Indian Co. before venturing into facility management business. He has last worked with Alcatel Telecom as Manager Facility & Admin. 4 ServiceMax is an ISO-9001:2015 & ISO –14001:2015 Certified Company from IAS. 4 We provide Cost effective and customer centric Housekeeping & FMS solutions. 4 we use Eco-friendly chemicals and latest cleaning equipments. 4 Strong presence in Delhi-NCR & all across North India. Fully geared up to expand our operations in South and Western India 4 Our USP is 100% Statutory Compliances and timely payment of salaries. 4 ServiceMax is a group co. of Matrix HR Solutions Pvt. Ltd., a leading HR Consulting and Manpower Outsourcing Company.

3. Our Vision We at ServiceMax thrive to deliver cost effective & Customer centric Housekeeping & Facility Management solutions to help our business Partners & Society at large in building an eco- friendly and cleaner Environment. ServiceMax aims to become a leading Facility Management Service providers in India with focus on providing quality services. The company has pioneered the concept of Facility Management Services by providing highest standards of service to its clients, Committed to regular Training of our employees, Total Customer Satisfaction, Target oriented services and a high degree of professionalism. ServiceMax is committed to constantly upgrading the range and quality of Service.

4. Our Group Companies Matrix Human Capital A leading Executive Search firm serving MNC’s and Indian Corporate since 1997. Matrix provides qualified & experienced professionals in Junior, Middle and Senior management positions across all verticals such as Automobile & Manufacturing, Engineering & EPC, Power & Energy, Construction & Infrastructure , FMCG & Consumer Durables, Telecom & Media, Banking & Financial Services, IT, ITES & Consulting. Matrix HR Solutions Pvt. Ltd A leading manpower outsourcing and payroll management company serving MNC’s and Indian Corporate since 2004. Matrix HR provides temporary staffing, project based staffing, temp to perm staffing, payroll management, statuary compliance management, HR Audit & employee reference check services. Currently we have more than 500 associates deployed with various clients.

5. OrganizationalStructure Managing Director Director Operations Director Finance & Admin GM- OPS VP-BD Manager Accounts Manager HR & IR AM-OPS Gurgaon AM-OPS Delhi AM-OPS Noida AM-OPS South/FBD Manager BD Accounts Officer Payroll Officer Area Exe. Field Off. Supervisors Area Exe. Field Off. Supervisors Area Exe. Field Off. Supervisors Executive BD Executive Accounts Executive HR Area Exe. Field Off. Supervisors

6. Our Services

7. Our Services Housekeeping Management Good Housekeeping and cleanliness improves the productivity and motivation of employees. We ensure that your office remains dust, dirt and germs free. Our staff is given regular training and tips on housekeeping management, operation of equipment, usage of chemicals, personal grooming, etiquettes & behavior . In order to safe guard your assets we use quality-cleaning materials of reputed companies as these products enhance the life of your valuable assets and maintain the originality and beauty of the offices, so that you have the feeling of a new office always.

8. Pantry & Cafeteria Management ServiceMax provides well groomed, skilled and experienced staff for serving food & Beverage in Pantry & cafeteria. Our Pantry & cafeteria staff is not only thoroughly trained for proper table service and F&B Service skills but they are also trained on behavioral skills (i.e. Courtesy, soft spoken-ness etc.) so that the best of service can be provided to our client. Guest House Management We undertake the complete management of Corporate Guest Houses. We ensure that the Guest houses are well maintained & 24 hours service is provided to the guest. Special care is taken for housekeeping, hygiene, cleanliness & prompt service. We employ educated & trained staff with experience in service & hospitality industry. Presently we are maintaining Guest Houses of Infantry Officers Hostel, TATA Global Beverages Ltd, Sterling & Wilson India Ltd., Gujarat Flouro Chemicals Ltd. & others.

9. Pest Control Management Timely preventive measures and effective treatment of pests is very essential to maintain the sanctity of the office premises. We not only take all the preventive measures to prevent any kind of infestation of the pests in the office but in any such situation our effective treatments are available to remove any such problem. Gardening & Landscaping Services ServiceMax undertakes Landscaping, maintenance of Gardens, Green Plants, Flower belts & other Horticulture Services creating a beautiful environment within the landscape with the help of our dedicated and trained staff.

10. Facade Cleaning ServiceMax provides the Façade cleaning services for the high rise buildings to keep them neat and clean, so that it remains neat and clean. We have highly trained and experienced workforce with all necessary machine tools and safety equipments for Façade cleaning. We take extra precaution while doing the façade cleaning which is done under the close supervision of the trained professionals.

11. Electro Mechanical Services As one of the fastest growing facility Management Company, we offer a wide range of Electro - Mechanical Services to handle the facilities within your premises. We take care of the Electrical & Mechanical maintenance (MEP Services) with our specialized, trained and qualified personnel to maintain and manage complete MEP services on 24 hour basis.  Our Electro – Mechanical services includes: • BMS (Building Management Services) • HVAC(Heating, Ventilation and Air Conditioning) • STP(Sewage Treatment Plant) • DG Operations & Maintenance • Fire and Safety Services • Preventive  & Breakdown Maintenance • Plumbing, Carpentry &Civil Works • Lift Operation & Maintenance

12. Training & Continuous Improvement • As a leading facility management & infrastructure management services firm, we follow industry leading training and compliance best practices. These include : • Regular training of all the staff across FS, Technical and supervisory staff • Regular workshops and demo sessions by external experts followed by lectures and motivational talks to boost staff morale • Regular assessment & appraisal of staff followed by periodic reward & recognition sessions • Meritocracy driven work culture with proper HR & IR policies.

13. Our Legal Compliances In the present scenario where one of the major reason for outsourcing the support services is to avoid the legal compliances involved in it, a reliable agency is required on which you can easily put your faith and here ServiceMax is present to take care of all your legal compliances. We are covered under the required statutory laws and we take utmost care in fulfilling our legal obligations on time. ServiceMax is covered under all the statutory laws & take utmost care of legal Compliances. ServiceMax is registered with the following Government authorities: Registrations • Certificate of Incorporation No : • GST Number: • Income Tax: PAN No. • Provident Fund Registration: • ESI Registration: U74140DL2001PTC112180. with the ROC, Delhi. AAGCS2594GST001 AAGCS2594G. DL/26026 20000553270001001.

14. Our Strengths • Over 800 Strong and dedicated manpower. • Managerial team of young, energetic & hardworking professionals. • System based on Standard Operating Procedures, Action plans, Instructions, • Checklist, Feedback and Improvement plans based on ISO 9001:2015 systems. • Material Management & Logistic Team to provide cost control methods and timely delivery of cleaning materials. • Registered with ESIC, EPF, Service Tax, Income Tax & Labor Department. • Strong Administrative Department for all statutory compliances. • Dedicated Operations & Facility Management Team for supervision and execution of Projects.. • Well equipped with latest cleaning machines & Eco friendly chemicals. • Licensed Pest Control Operator through our associates companies. • Strong presence in Delhi-NCR, Northern and Eastern India. • We are 100% Statuary Compliance Company.

15. Current Status People 800+employees, 95% deployed with leading MNC & Indian clients in their premises spread all over Delhi-NCR, Northern and Eastern India. Ownership A Privately held company under the sole ownership of Mr. Narendra Kala & his family members. Financial Status Group Revenues: for the year 2017-18 of more than INR 12.11 Cr. Projected Group turnover for the current financial year is more than INR 15 Cr. Profitable and cash flow positive. Aspire to become a 25 Cr. plus company by next three years with 2500+ headcount. Quality Initiatives ISO-9001:2015 & ISO–14001:2015 certified company from IAS. Regular training, mentoring and grooming programs for all the ServiceMax Employees.

16. Awards & Achievements Mr. Narendra Kala, Managing Director ServiceMax Group receiving ASSOCHAM 5th SME Excellence Award – 2017 in ‘Fair Business Practice’ from Dr. Udit Raj , Member of Parliament. The award ceremony held on 14th Dec 2017 at Hotel The Park, New Delhi.

17. Awards & Achievements ServiceMax has been awarded Best Emerging Company in the year 2013 for Housekeeping & Facility Management Solutions in Delhi/NCR –by Indian Achievers Podium. ServiceMax has been awarded TOPSMEs Excellence Award 2016 in Certificate of Excellence - by Industry body ASSOCHAM, New Delhi.

18. Team Management Narendra Kala– Managing Director & C.E.O Over 30 yrs of Exp. in HR, Administration & Facility Management Services including 17 years with ServiceMax. Before venturing into FMS, Mr. Kala has last worked with Alcatel Telecom as Manager- Admin. Capt. Narinder Singh - Head Operations Post Graduate with 30 yrs experience in Administration, & Facility Management with various MNC’s and Indian Companies including Indian Army. Gaurav Singh Chauhan - Manager HR & IR Graduate from Agra University with more than 10 years experience in HR, Recruitment, Payroll Mgmt & Legal Compliance Mgmt. Pankaj Singh - Operations Manager Graduate & MBA having more then 8 years of experience in Housekeeping & Facility Management services. Saurabh Singh - Asst. Manager- Technical B.Tech Electrical, having more than 5 years of experience in Managing Electro Mechanical Services. Lakshmi Rao -CRM B.Tech I.T, having more than 5 years of experience in Training & Customer Relationship Management. Dwarika Prasad - Area Manager Graduate with 25 years of experience including 12 years in operations with ServiceMax. Raj Kumar - Area Manager Graduate with 10 years of experience in operations & Training with ServiceMax. Mukesh Kala - Area Manager Graduate with 20 years experience including 8 Years in Housekeeping Services with ServiceMax.

19. Advantage ServiceMax Employee Backup or Relievers We have a team of 7-8 Relievers, present in our Corporate office on daily basis to substitute the absent employees Salary Bonus & Leave Encashment Payment Salaries are paid to the employees on or before 7th of every month through their Bank Accounts. Bonus is paid to the employees before Diwali & Leave Encashment paid in the month of April every year through their Bank Account. Attrition Level Our employee attrition rate is below 7% as compared to 20% - 25% attrition rate of the industry. Police Verification We get Police verification of all our employee. Training & Development We provide on site job training to our employees regularly. The training is imparted on various skill sets such as etiquettes & behavior, Personal grooming, use of chemicals & machines, client coordination etc. Rewards & Recognition We reward our employees on quarterly bases with Cash & Certificates based on the performance parameters and recommendations of the Clients. Audit & Legal Compliances Our USP is to meet the 100 % legal compliances so that our clients do not face any legal hassles. We advice our clients to audit our books & payments on quarterly basis.

20. Our Valued Clients s

21. Our Valued Clients s0

22. Thank You Narendra Kala, Managing Director ServiceMax Facility Management Pvt. Ltd. A - 27/J, 1st Floor, Sector - 16, Noida - 201301(U.P.) Tel. 0120-4277500, 4277440, 9717223344 Email:info@servicemaxindia.com www.servicemaxindia.com