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Inclusive Emergency Preparedness Canada Preview Emergency Shelter Accessibility Workshop

Inclusive Emergency Preparedness Canada Preview Emergency Shelter Accessibility Workshop. Workshop Development. This workshop was developed in partnership with the Accessibility Directorate of Ontario, Ministry of Community and Social Services through an EnAbling Change Project.

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Inclusive Emergency Preparedness Canada Preview Emergency Shelter Accessibility Workshop

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  1. Inclusive Emergency Preparedness Canada Preview Emergency Shelter Accessibility Workshop

  2. Workshop Development This workshop was developed in partnership with the Accessibility Directorate of Ontario, Ministry of Community and Social Services through an EnAbling Change Project. The Inclusive Emergency Preparedness Canada (IEPC) is a partnership between Canadian Red Cross The Inclusive Preparedness Center March of Dimes Canada

  3. Workshop Overview Section I Ontario’s Accessibility Standards for Customer Service Section II Interacting with All People including People with Disabilities Section III Assisting People with a Specific Disability Inclusive Reception Centre Setup Recommendations

  4. Section ICustomer Service Standard Objective • Provide participants with a functional overview of reception centres and their commitment to provide services to all people, including people with disabilities. • Introduce participants to Ontario’s Accessibility Standards for Customer Service (customer service standard). • Introduce participants to the emergency reception centre statement of commitment to Ontario’s Accessibility Standards for Customer Service

  5. Section II Interacting with All People including People with Disabilities Communication • Terminology about People and Disabilities Encourage Feedback from People with Disabilities Assistive Devices Support Persons Service Animals

  6. Section III Assisting People with a Specific Disability • People using Mobility Aids • People who are Blind or have Low Vision • People who are Deaf, Oral Deaf, Deafened or Hard of Hearing • People with Mental Health Care Needs • People with Intellectual/Development Disabilities • People with Autism • People with Chronic or Temporary Medical Conditions

  7. Inclusive Reception Centre Setup Recommendations • First Process • Parking /Drop off Areas and Routes • Entrance and Registration Areas • Dormitory Areas • Self Care – Restroom and Shower Areas • Meal Preparation and Serving Areas

  8. Workshop Training Scenarios Training Activity 1: Ontario’s Accessibility Standards for Customer Service Training Activity 2: Communications Training Activity 3: Assistive Devices Training Activity 4: Support Persons & People with Mental Health Care Needs Training Activity 5: Service Animals Training Activity 6: Supporting People with Autism Training Activity 7: Feedback Process

  9. Just In Time Manual Introduction: The Just In Time (JIT) manual is not meant to replace standard training but to be used by reception centre workers who have already been trained. It is a handy reminder of techniques. Content: The manual follows the three sections of the training. It also includes suggested disability specific accommodations that, when available, will enhance access to service for people with disabilities.

  10. Overview Communication Scenario Scenario. Discussion Questions: • What could explain the communication breakdown? • What can be done to improve communication and de-escalate the current situation? • Could the situation have been avoided. How?

  11. Distribution This Guide to Welcoming People With Disabilities In Ontario’s Emergency Reception Centres Just In Time Manuals (JIT) Trainer Supplement Disaster Management Training Department , Ontario Zone can provide specifically trained facilitators for these workshops. For more information please contact Jean.lodge@redcross.caJack.lodge@redcross.ca

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