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Emergency Call Tracking System

Emergency Call Tracking System. Direct Technology, Inc. Overview. What is ECaTS ? System Overview Standard Reports Ad-hoc Reports Key Business Drivers Data Reliability Managed Services. SCHEDULE A LIVE DEMO TODAY!. ECaTS 9-1-1 System. Product Definition:

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Emergency Call Tracking System

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  1. Emergency Call Tracking System Direct Technology, Inc.

  2. Overview • What is ECaTS? • System Overview • Standard Reports • Ad-hoc Reports • Key Business Drivers • Data Reliability • Managed Services SCHEDULE A LIVE DEMO TODAY!

  3. ECaTS 9-1-1 System • Product Definition: • The ECaTS 9-1-1 Reporting System is a secure Internet-based MIS application that reports on all PSAPs in an entire county, jurisdiction or state • Intuitive “one click” reporting • Call and Trunk statistics information • CDR and ALI information • Local call taker statistics • Hassle-free & Low-maintenance • No servers or expensive equipment at PSAP • Easy to use with just an Internet browser • CPE Agnostic

  4. System Overview • Enterprise MIS Reporting Solution • One system to collect, manage and report • Unified Reporting • Managed Services • MIS as a Service • Fully Customizable - What are your standards and efficiencies? - What do you hold your PSAPs responsible for? - How do you currently use your statistics? For what purpose? Multi-Level Reports Ad-hoc Reports 24x7 Monitoring Scheduled Reports System Health Snapshot Trouble Ticket Management System Data Repository PSAP Buffer Device

  5. Standard Pre-configured Reports • Call Summary Report • Average Call Duration • Top 20 Busiest Hours Report • Call Trace Report • Calls by Circuit Report • Circuit Utilization Report • PSAP Speed of Answer • Class of Service Report • Initial Station Total Calls

  6. State/Co. 9-1-1 Management Reports Management ExceptionReports: • Trunk Group Utilization • Speed of Answer Monthly Management Reports: • Wireless Call Sector • 10-Digit Emergency Summary Other Management Reports: • Daily Outage • Monthly Outage • Funky Call Data • Day-In-Review e-mail

  7. Day-In-Review Generic Co Sheriff - 5/16/2011 Total Count 142 911 Calls 110 Abandoned Calls 32 Average Duration 116 seconds Answered within 10 seconds 92% Answered within 20 seconds 100% Answered within 60 seconds 100% Answered within 120 seconds 100% Answered over 120 Seconds 100% Top 5 Busiest Hours 5/16/2011 7:00:00 PM 13 5/16/2011 8:00:00 PM 13 5/16/2011 6:00:00 PM 9 5/16/2011 4:00:00 PM 8 5/16/2011 1:00:00 PM 8

  8. Graphical Support User Definable Graphical Support Pie, Bar, Line, etc.

  9. Business Drivers Statewide/Countywide • Data trending and analysis • Easily answer legislative inquiries – call statistics, PSAP performance • Consolidation Projects and Funding • Trace calls as they are transferred from one PSAP to another • Identification of misdirected wireless calls • Statewide/Countywide ranking of PSAPs in overall 911 answer time performance • Are calls being answered in a timely manner? • Are calls being placed on hold excessively?

  10. Business Drivers (continued) • Ability to analyze a PSAP’s call taking volume and trunk statistics to determine: • Trunking Requirements • Are all lines being utilized appropriately? • Are your PSAPs trunked properly? • Are calls being distributed properly in a trunk group? • Station Requirements • Do they have enough or too many positions to answer the call volume? • New Call Type Impacts - retrieve call statistics for a particular type of call and within seconds understand the impact it is having on the PSAPs within their jurisdictions • Comparative Analysis - allows the County managers to see their best PSAPs and work with those PSAPs that require more coaching/help

  11. Remote Data Distribution Module Data Reliability - How does it work? Step 1: RDDM (Remote Data Distribution Module) is connected to your CPE equipment Step 2: RDDM connects to a secure connection which stores , compresses and encrypts CDR to a secure database. Step 3: Database is encrypted by the RDDM Step 4: Data is delivered to Direct Technology’s data center for processing Caller PSAP Call Taker Universal Data Collectors CPE Back office Equipment

  12. Local Buffering Device • Most crucial architectural difference • Non-moveable parts • Local Data Capture, Compressionand delivery over dial-up • Error Detection and Notification • Cable unplugged? • Change in stream speed? • Internal diagnostic report • Modem error report • 24 hour replacement strategy with standby inventory • Additional Validations • Heart beat • Low Call Volume Monitor

  13. Emergency Call Tracking System LIVE DEMO

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