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Chapter 8, Section 1

Chapter 8, Section 1. Qualities of the PBX Operator. Friendliness Confidence Thoughtfulness Clarity Creativity Enthusiasm Integrity Tact Price. Quiz 8.1. The primary job of the PBX operator is operating the property’s _____ _____.

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Chapter 8, Section 1

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  1. Chapter 8, Section 1

  2. Qualities of the PBX Operator • Friendliness • Confidence • Thoughtfulness • Clarity • Creativity • Enthusiasm • Integrity • Tact • Price

  3. Quiz 8.1 • The primary job of the PBX operator is operating the property’s _____ _____. • PBX operators can be excellent team players by helping front desk employees make _____ _____.

  4. Quiz 8.1 3. Pronouncing words carefully and speaking at a normal rate-not too fast or too slow. • Integrity • Tact • Clarity

  5. Quiz 8.1 4. Admitting if you do not know an answer to a caller’s question and offering to find the answer. • Integrity • Tact • Clarity

  6. Quiz 8.1 5. Saying nothing rather than something that is inappropriate. • Integrity • Tact • Clarity

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