What is e-business? Name: Hassan Maree Abdalla Maree Mohammad Gaber

1. What is e-business? Name: Hassan Maree Abdalla Maree Mohammad Gaber Teacher :Rasha Ragheb Atallah

2. Agenda • E-business and e-commerce • E-business concepts • Types of e-business • Evolution of e-business • Stakeholders and major players

3. E-business and E-commerce Electronic business or e-business is the use of ICT to improve business (from the use of email to facilitate administrative procedures in buying and selling through the Internet).Electronic commerce or e-commerce is where business transactions take place via electronic communication networks, especially the Internet.

4. E-business vs. E-commerce The main difference between them is that e-commerce defines interaction between organizations and their customers, clients, or constituents. On the other hand, e-business is broader term that also encompasses an organization’s internal operations.Electronic commerce describes the buying and selling of products, services, and information via computer networks including the Internet, where e-Business describes the broadest definition of EC. It includes buying and selling of products and services, servicing customers, collaborating with business partners, and conducting other intra-business tasks.

5. E-business and e-commerce Three alternative definitions of the relationship between e-business and e-commerce

6. E-Business concepts E-business defined from the following perspectives: • Communications:delivery of goods, services, information, or payments over computer networks or any other electronic means • Commercial (trading):provides capability of buying and selling products, services, and information on the Internet and via other online services

7. E-Business concepts (cont.) • Business process: doing business electronically by completing business processes over electronic networks, thereby substituting information for physical business processes • Service: a tool that addresses the desire of governments, firms, consumers, and management to cut service costs while improving the quality of customer service and increasing the speed of service delivery

8. E-Business concepts (cont.) • Learning: an enabler of online training and education in schools, universities, and other organizations, including businesses • Collaborative: the framework for inter- and intra-organizational collaboration • Community: provides a gathering place for community members to learn, transact, and collaborate

9. Types of e-business Business-to-business (B2B)Business that sells products or provides services to other businessesBusiness-to-consumer (B2C)Business that sells products or provides services to end-user consumersConsumer-to-consumer (C2C)Consumers sell directly to other consumers

10. Types of e-business (cont.) Business-to-government (B2G)Government buys or provides goods, services or information to/from businesses or individual citizensBusiness-to-employee (B2E)Information and services made available to employees onlineMobile commerce (m-commerce)E-commerce transactions and activities conducted in a wireless environmentCollaborative commerce (c-commerce)Individuals or groups communicate or collaborate online

11. Evolution of e-business How it started • Electronic data interchange (EDI) - electronically transfer routine documents (application enlarged pool of participating companies to include manufacturers, retailers, services) • 1970s: innovations like electronic funds transfer (EFT) - funds routed electronically from one organization to another (limited to large corporations) • 1990s: the Internet commercialized and users flocked to participate in the form of dot-coms, or Internet start-ups

12. Evolution of e-business (cont.) • 1997: Introduction of a brand new phrase – e-business • 1999: The emphasis of e-business shifted from B2C to B2B • 2001: The emphasis shifted from B2B to B2E, c-commerce, e-government, e-learning, and m-commerce • 2004: Total online shopping and transactions in the United States between $3 to $7 trillion • E-business will undoubtedly continue to shift and change

13. Levels of e-maturity Innovate Business development Integrate Order processing Interact Order taking Information Where do you want to Be and Go…. Brochure-ware

14. Stakeholders E-Business relationships are formed with the following types of stakeholders: • Internal stakeholders: Management and staff • Suppliers and manufactures • Customers • Intermediaries • Financial institutions • Web service providers • Associations • Web communities • Etc.

15. Major business pressures

16. Conclusion Q & A