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CHAPTER 10

CHAPTER 10. Project Quality Management. Cost of Quality. Estimation of the project costs: higher quality usually means higher costs Consider the impact on the time taken to complete activities: these may now take longer and require additional steps

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CHAPTER 10

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  1. CHAPTER 10 Project Quality Management

  2. Cost of Quality • Estimation of the project costs: higher quality usually means higher costs • Consider the impact on the time taken to complete activities: these may now take longer and require additional steps • The design of comprehensive quality control processes and general continuous improvement activities

  3. Cost of Quality (Cont.)

  4. Planning for Quality Assurance Quality Assurance ‘The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.’ (PMI 2013, p. 227)

  5. Planning for Quality Control Quality control ‘The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.’ (PMI 2013, p. 227)

  6. Planning for QA and QC criteria and activities A tool to brainstorm project and product/service QA and QC criteria

  7. The Plan, Do, Check, Act Cycle

  8. Planning for Quality Assurance and Quality Control Consider how organisational Quality Management Systems assist project delivery: • TQM • Six Sigma • ISO 9001 • LEAN

  9. Quality Management Plan • The desired approach to project quality (CoQ) • The QA and QC roles and responsibilities of project team members • The quality criteria grid (in Scope document) • Assumptions and constraints • Lessons learned • A detailed breakdown of each quality item (additional Quality plans – in the PMP)

  10. Carrying out Quality Control Pareto Chart

  11. Cause-Effect Diagram

  12. Run Charts

  13. Check Sheets

  14. Checklist for the Human Resources Aspects

  15. Carrying out Quality Control Others • Benchmarking • Process/Flow Charting

  16. Project Quality Integration

  17. Key Terms • benchmarking • Business Process Model and Notation (BPMN) • checklists • check sheet • Cost of Quality (CoQ) • fishbone (cause–effect) diagram • integration of quality • ISO 9001 • LEAN • Pareto chart • Plan, Do, Check, Act (PDCA) • process and flow charts • quality assurance • quality control • Quality Management Plan • run chart • Six Sigma • Total Quality Management (TQM)

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