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Applicant Name RM PEx Site Visit Opening Meeting

Applicant Name RM PEx Site Visit Opening Meeting. Team Leader - Team Members – . What is Rocky Mountain Performance Excellence ( RM PEx)?.

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Applicant Name RM PEx Site Visit Opening Meeting

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  1. Applicant NameRMPEx Site VisitOpening Meeting Team Leader - Team Members –

  2. What is Rocky Mountain Performance Excellence (RMPEx)? • A self-supporting, 501c3 non-profit volunteer (~100) organization, affiliated with the Malcolm Baldrige Performance ExcellenceProgram; focused on helping organizations improve their performance. • The Malcolm Baldrige Performance Excellence Program was established by Congress in 1988 to • identify/recognize role model organizations • establish criteria forperformance excellence, based on role model activities, to promote performance improvement efforts • disseminate/share best practices, as found in role model organizations.

  3. The RMPEx/Baldrige Process • The RMPEx/Baldrige Criteria tells organizations (through the criteria questions) how to integrate performance excellence into their activities. • To self-assess, apply for feedback and/or an award, , organizations explain how they perform those activities. • A team of examiners analyze the maturity of those activities. • A feedback report is generated describing organizational strengths and opportunities for improvement (OFIs). • Organizations create plans to sustain the strengths and address the OFIs.

  4. Criteria Question Framework Results not required at the Foothills Level X

  5. Activity Maturity Evaluation • Examiners review the organization’s answers to the criteria questions and evaluate the maturity of the response. • At the Foothills level, the examiners review the organization’s approaches • Well-ordered, repeatable, uses data/information to promote improvement (systematic)? • Appropriate to the criteria question and the organization’s needs? • Effective?

  6. Evaluation Factors at higher levels (Timberline and Peak) • Deployment: extent to which the approach is applied • Learning: the evaluation and improvement of the approach • Integration: the consistency of approach to organization needs • The examination team will not explore these factors during this site visit.

  7. RMPEx Criteria 1.0 Leadership and Governance • How do your Senior Leaders lead? • How do you govern and fulfill your societal responsibilities?

  8. RMPEx Criteria 2.0 Strategic Planning • How do you develop your strategy? • How do you implement your strategy?

  9. RMPEx Criteria 3.0 Customer Focus • How do you obtain information from your customers/patients/students? • How do you engage customers/patients/students to serve their needs and build relationships?

  10. RMPEx Criteria 4.0 Measurement, Analysis & Knowledge Management • How do you measure, analyze, and then improve organizational performance? • How do you manage your information, organizational knowledge, and information technology?

  11. RMPEx Criteria 5.0 Workforce Focus • How do you build an effective and supportive workforce environment? • How do you engage your workforce to achieve organizational and personal success?

  12. RMPEx Criteria 6.0 Operations Focus • How do you design, manage, and improve your work systems (how your work is accomplished; involves workforce, suppliers/contractors, supply chain)? • How do you design, manage, and improve your key work processes(internal value-creation)?

  13. RMPEx Site Visit Purpose • You developed a detailed application, using RMPEx Baldrige Based Criteria. • Your RMPEx examiners evaluated this application thoroughly, identifying strengths and opportunities for improvement (OFIs) • Your examiners identified Specific Site Visit Issues for review, based on the identified strengths and OFIs. • The site visit purpose is to verify those strengths and clarify the OFIs (ensure they are valid).

  14. Roles during the Site Visit • Examiner • Verify strengths and clarify OFIs • Ask questions to understand and to learn • Provide insightful, actionable feedback • Applicant • Answer questions directly; provide examples when possible • Provide evidence as requested • Enjoy the experience

  15. What’s Next Examiners: • Update strengths and OFIs based on site visit findings • Report final findings in a Feedback Report, which will be delivered in October. Applicant: • Celebrate and leverage strengths • Identify and act on high-priority improvement opportunities • Continue your journey

  16. Rocky Mountain Performance Excellence Thank You for Inviting Us!

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