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Total. ARAMEX. Total Transportation Solutions. in serving businesses in the Middle East & Indian Sub Continent. The Leader. Serving the transportation needs of over Businesses globally. 50,000. ARAMEX. Together with its Global Partners. Covers the World. 30,000. People.

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  1. Total ARAMEX Total Transportation Solutions

  2. in serving businesses in the Middle East & Indian Sub Continent The Leader Serving the transportation needs of over Businesses globally 50,000

  3. ARAMEX Together with its Global Partners Covers the World 30,000 People 230 Offices 17,000 Vehicles

  4. Technology your shipment Tracking

  5. Technology www.aramex.com On line Services

  6. Specialized Team Service Because Not all Businesses Are The Same

  7. Specialized Customer Teams Industrial Banking Trading Pharmaceutical Computers Textile Media

  8. Specialized Customer Teams Our Customer Team: specializes in your business Understands your transportation requirements The Team is: & Responsive Flexible Empowered always on call

  9. Service One Stop Shop ARAMEX One company One Team One call

  10. Service One Stop Shop ARAMEX For all your Transportation needs express cargo domestic logistics special catalog Shop & ship

  11. Catalog Shopping Service For your family's shopping needs • Catalog Shopping Centers • throughout the Middle East • American And European • Catalogs • Shop from the Comfort of • your Home

  12. Shop & Ship Mail BoxService & you shop on line we ship on time • Internet Shopping Made Easy • Mail Box in the US & UK • Web Surfer Card with shop & ship the possibilities are

  13. ARAMEX R e l i a b i l i t y Global Dedicated coverage professionals Leading-edge technology

  14. ARAMEX E x p e r t I s e E x p e r t i s e Unique Expert team concept solutions Specialized service

  15. ARAMEX F l e x i b i l I t y F l e x i b i l i t y One-stop shop Service Custom Tailored solutions Multiple transportation products

  16. ARAMEX R e l I a b l e Total Transportation Solutions R e l i a b i l i t y F l e x i b i l i t y E x p e r t i s e

  17. Total ARAMEX ARAMEX Total Transportation Solutions Total Transportation Solutions

  18. THE STORY, 30 YEARS OF GROWTH

  19. 1969: DHL Corporation founded

  20. 1972: DHL International founded SAN FRANCISCO HONG KONG In 1972, DHL International was founded with its base in Hong Kong

  21. SERVICE COMMITMENT

  22. ReliabilityService criteria - source: RS-Consulting - July 2000 Nobody is more reliable than DHL

  23. Speed of deliveryService criteria - source: RS-Consulting - July 2000 Nobody is faster than DHL

  24. Caring about the customerService criteria - source: RS-Consulting - July 2000 Nobody cares more than DHL

  25. Reacting promptly to customer requestsService criteria - source: RS-Consulting - July 2000 Nobody reacts quicker to your requests than DHL

  26. Being easy to useService criteria - source: RS-Consulting - July 2000 Nobody else is easier to use than DHL

  27. Understanding Customer NeedsService criteria - source: RS-Consulting - July 2000 Nobody understands your needs as well as DHL

  28. Keeping customers informedService criteria - source: RS-Consulting - July 2000 Nobody keeps you informed like DHL

  29. Providing genuinely worldwide serviceService criteria - source: RS-Consulting - July 2000 Nobody goes global like DHL

  30. Overall imageService criteria - source: RS-Consulting - July 2000 Nobody has a better image than DHL

  31. DHL is called (15h00) Courier dispatched to collect consignment (16h30) Shipment sorted at DHL’s gateway near Heathrow (18h00) Document or parcel dispatched to Brussels Hub (22h30) Scheduled Airline (18h30) Consignment sorted and delivered to customer's office (JFK am next day or pm) Consignment travels via DHL’s aircraft to JFK Arrives at JFK (and checked through customs) (21h30/6h00) DHL in actionLondon to New York overnight

  32. 2. 1. DHL checks your shipment and prepares paperwork DHL collects your shipment 3. 4. DHL speeds your document through customs DHL delivers DHL in actionYou make one phone call, we take care of everything else

  33. Customer DHL flies mail to sort centers Place mail into WorldMail bags & complete pre-printed air waybill DHL courier collects WorldMail shipment DHL returns any undeliverable mail to the customer by courier Mailing Postal Deliveries points Sort centers sort and frank mail Mailing is injected into postal channels at mailing points to be forwarded to final destination and delivered to addressee WorldMail in actionHow it works

  34. Time Definite Deliveries - TDD • Intra EU service providing customers with a choice of time definite delivery times (pre 09:00 and pre 12:00) • Proactive delivery notification • Money back guarantee • Available to pre-determined post code areas • Weight limits applied for the pre 09:00 service

  35. TDD - Product Features Choice of delivery time Delivery by 09:00 / 12:00 Service availability determined byconsignee post code Intra EU Dedicated handlingprocedures Money back guarantee Time Definite Deliveries Delivery notification(pre 09:00 service) Standard booking procedures Weight limitation(pre 09:00 service) Standard collection times Standardshipmentdocumentation

  36. Uwe Dörken Executive Chairman & CEO Worldwide DHL International Alliance partners ” There is an incredible depth and history of DHL's experience that wecan use to help the entire group. DHL is the only business in thegroup that has total coverage all over the world. With identity that is known far beyond the logistics specialists,DHLis the jewel in the crown of the group"

  37. OPERATIONAL NETWORK

  38. 17 H 30 DHL Local Station (Origin) CUSTOMER DHL Country PICK-UP 19 H 30 Gateway 21H 30 (Outbound) EXPORT CLEARANCE 23 H 30 DHL HUB 03 H 30 CONSIGNEE DHL plane (Destination) 9 H 00 DHL Local DHL Country Station Gateway (inbound) 08 H 00 05 H 30 IMPORT CLEARANCE DHL Shipment Delivery Cycle

  39. Aircraft Type 72F 73F 75F ABF AN12 AN6 CNA CVF D1F EM2 F27 HS7 L4T LOF M1F SHS SWM European Air NetworkFebruary 2001 OUL TMP OSL BGO KEF ORB HEL ARN TRF GOT TLL SVG ABZ AAL RIX AAR EDI CVG CPH BLL BFS VNO EMA DUB GDN HAM JFK SXF BRU SNN WAW CGN LEJ LTN ORK FRA LHR KTW PRG NUE CDG ETZ BTS VIE STR MUC BSL NTE BUD LJU TSF GVA ZAG LYS BGY SJJ BOD OTP OVD AOI NCE VIT TLS PSA SCQ SOF MRS CIA BCN OPO SKG IST MAD BRI MAH AHO DXB VLC LIS PMI BAH IBZ CTA ALC SVQ ATH ACC LOS AGP CMN

  40. European Air NetworkOctober 2000 OSL ARN HEL GOT EDI SDF BLL EWR CPH DUB EMA PHL SXF SNN CGN WAW STN LEJ ORK LHR PRG NUE Aircraft type VIE BTS BSL CDG RNS MUC 72F LNZ BUD 73Q ZRH GVA ABF TSF LYS B721 BGY B741 TRN BLQ B752 B763 TLS F27 SHJ OPO CIA LOF BCN BOM IST LR35 MAD VLC LIS TPE ATH

  41. OSL HEL JFK ORB KEF ARN SVG GOT EDI BLL BFS MMX MME LPL DUB HAJ STN SNN WAW EMA LEJ ORK LGG PRG CDG NUE BSL Aircraft Type BUD VIE NTE GVA BGY ZAG A300 LYS ANF TSF TRN B727 TLS B737 VIT B757 MRS BA146 CIA OPO DC8 BCN IST ZAZ L188 L4T MAD VLC LIS SVQ ATH European Air NetworkOctober 2000 TU204

  42. European Air NetworkOctober 2000 ARN CPH IND MAN HAM MEM AMS STN THF EWR BHX DUS RTM CGN FRA Aircraft Type CDG MUC BSL A310 DC10 MD11F SH3 DXB MXP SH6 BOM PSA IST TLV

  43. A competitive comparisonCountries served

  44. A competitive comparisonWorldwide hubs

  45. A competitive comparisonWorldwide service centres

  46. KEF Aircraft Type ORB GOT 72F 73F 75F CPH EDI ABF DAY CVF D1F DUB LOF HAM EMA JFK BRU M1F SXF LTN CGN LHR FRA VIE STR ETZ NTE BSL LYS BGY SCQ VIT BCN DXB MAD IST BAH ATH LOS ACC BRU HUBJanuary 2001

  47. Aircraft Type 72F CVF EM2 F27 LOF France NetworkJanuary 2001 EMA CGN BRU CDG ETZ NTE BSL GVA LYS BGY BOD MRS TLS NCE VIT

  48. CPH Aircraft Type 72F 75F ABF EMA F27 L4T LTN BRU CGN FRA CDG LJU BGY ZAG TSF SJJ AOI PSA CIA BRI AHO BAH ATH CTA BGY HUBJanuary 2001

  49. Aircraft Type 72F 73F 75F ABF AN12 CVF F27 L4T LOF M1F CGN HUBJanuary 2001 ARN HEL OSL GOT CPH JFK HAM EMA SXF WAW CGN LTN LEJ BRU FRA PRG NUE BTS ETZ STR MUC VIE BUD BGY VIT OPO MAD

  50. Aircraft Type 72F 73F ABF AN6 CNA HS7 L4T SHS CPH HUBJanuary 2001 OUL TMP HEL BGO OSL ARN ORB TLL SVG GOT RIX AAR BLL CPH VNO EMA GDN BRU CGN BGY

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