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ASSESSMENT AND MANAGEMENT OF ANGRY PATIENTS By Dr Cendrella Hojeily CMC

ASSESSMENT AND MANAGEMENT OF ANGRY PATIENTS By Dr Cendrella Hojeily CMC. WHAT IS ANGER?. Anger is a signal to you that something in your environment isn’t right. It captures your attention and motivates you to take action to correct that wrong thing. Constructive way/ destructive way.

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ASSESSMENT AND MANAGEMENT OF ANGRY PATIENTS By Dr Cendrella Hojeily CMC

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  1. ASSESSMENT AND MANAGEMENT OF ANGRY PATIENTS By Dr CendrellaHojeily CMC

  2. WHAT IS ANGER? Anger is a signal to you that something in your environment isn’t right. It captures your attention and motivates you to take action to correct that wrong thing. Constructive way/ destructive way

  3. At CMC SHOULD WE CARE? WHY? • UP TO 50% OF HEALTH CARE PROVIDERS ARE VICTIM OF VIOLENCE SOMETIME DURING THEIR CAREER JAMA 1998 • The majority have been verbally threatened • 51% of physicians and 67% of nurses had been physically assaulted 2/3 of them had received no inadequate training in managing combative patients

  4. Differential diagnosis Mnemonic FIND ME • FUNCTIONAL • INFECTIOUS • NEUROLOGIC • DRUGS • METABOLIC • ENDOCRINE

  5. MANAGING ANGER • VERBAL TECHNICQUES NON REACTIONAL NON JUDGMENTAL REORGANIZE • RESTRAINTS • MEDICATIONS • REASSESS

  6. THANK YOU BY DR CENDRELLA HOJEILY

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