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TSF Call Center Overview

TSF Call Center Overview. World class call center, world class results. Company: TSF Headquarters: Irvine, CA Company Funding: Privately funded Call Center Size: 400+ Seats Offices: US, India, Philippines, Chile Customers: 50+ corporations Pricing Models: Hourly, Success, Combination.

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TSF Call Center Overview

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  1. TSF Call Center Overview World class call center, world class results

  2. Company: TSF Headquarters: Irvine, CA Company Funding: Privately funded Call Center Size:400+ Seats Offices: US, India, Philippines, Chile Customers: 50+ corporations Pricing Models: Hourly, Success, Combination The Market Leader

  3. TSF Value

  4. Eight Step Set-Up Process (INBOUND) Prior to launching CONTINUALLY MONITORED BY TSF Call Center Additional Services Available: Database cleaning Outbound telesales support Chat/email support After successful campaign launch: Daily/weekly reports of activity Constant feedback loop with Account Exec

  5. Who are our Clients?

  6. Case Study

  7. GE HealthCare Offshore Helpdesk Objective Providing extranet navigation support to GE Healthcare Suppliers and Employees, worldwide, over Voice and Email, with the essence of providing “Single Point of Contact (SPOC)” for the calling users. Services Answering phone calls and emails from Suppliers and Employees of GE Healthcare Log and Manage all calls and emails Call and email prioritization to be determined based on severity level Extranet Applications : Support registration Personalization Invoicing registration Supplier scorecard Supplier Signal System Drawings Users Support : Password reset Registration Simple FAQ’s Site Navigation Escalation of technical issues to second level support Capture Call and Email logs.

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