The Blink Mobility Platform Mobile-enabling your local authority

1. The Blink Mobility PlatformMobile-enabling your local authority

2. The App Explosion

3. The App Explosion • An ‘app for everything’ • Your DA tracking software vendor is promising an app. So is your library software vendor. So are the asset management guys. So are… • DANGER. It’s an App Outbreak!! • Don’t confuse (exciting) individual consumer software trends with business needs – it happened before with PCs • Loss of your Information Brand – lack of consistency • Educating public & staff about 5 -10 different mobile services • An app may only work on specific devices • You’re at the mercy of your software providers • A big integration exercise looming down the track

4. The App Explosion • 2 New devices monthly • The mobile industry is moving extremely fast. New capability, new devices and new operating software Is coming out all the time. • DANGER – don’t lock yourself in • Committing to one platform limits opportunity • Supporting new devices will add to cost if you’re going alone • Will your traditional software vendor’s mobile app support new devices quickly?

5. The App Explosion • I’ll write my own • (I’ve got good people)… • Technical staff love the opportunity to get involved with mobile technology. It’s the new black. • DANGER – It isn’t easy doing commercial grade software in a perpetually moving complex delivery landscape • Delivering apps as a co-ordinated, auditable, supportable, robust framework for the future is a challenge. • Delivering functionality reliably yet quickly isn’t easy to do yourself • You’re exposed to knowledge resting with a few staff & them possibly leaving because they have even more marketable skills • You don’t get the benefit of an evolving platform being driven by input from many customers

6. The App Explosion • 4 I’ll just convert my existing site using CSS (cascading style sheets) • DANGER – Lost opportunities ahead • Superficially this can look cost effective, but CSS is a black art with mobile devices. • Good CSS skills are expensive and hard to pin down • Follows all the existing “big screen” navigation which isn’t appropriate for mobile users • CSS doesn’t take advantage of mobile device features like cameras, gps etc.

7. The App Explosion • 5 Delivering enterprise-level features • Robust, secure, auditable, scalable, supportable? Disconnected mode operation? • Embracing change in underlying systems? • DANGER – Will you incur extra costs making sure? • Disconnected mode is important for mobiles • Enterprise apps require enterprise-level features • Will your mobile delivery cope with change?

8. The App Explosion • 6 Long term costs and support • DANGER – Integration exercise ahead • Not acting soon to establish your mobile delivery strategy will result in a bigger integration exercise later (remember PCs!) • Get the greatest number of options for the lowest cost • Don’t lock yourself into any one technology • Look for hidden costs • Look out for people costs in supporting mobile delivery • Is your chosen platform well supported?

10. The Blink Mobility Platform

11. 1 Any Data Social Media Applications Forms Feeds Services Websites Databases 2 One Platform 3 Many Services ... ... ... 4 All Devices

12. It all starts with the INTERACTION An Interaction defines a particular user interaction. It repurposes an existing function for mobile use “What’s the status of my DA?” “Is my book in the library?” “I want to report a pothole” “Here’s my visit report” Self contained Micro Application “Show me Mrs White’s blood test results”

13. It all starts with the INTERACTION

14. Inside an Interaction Behaviours • How to invite input • What sources to fetch from • How to process the information • What to do next Attributes • Name • Description • Help • Appearance Tags • For: • navigation • security • management Context • Where phone is • What time it is • Who is using • etc

15. answerSpaces An answerSpace is a container for collections of interactions. It looks like an app to the user. Each answerSpace can be set up to have its own look and feel, navigation, security etc.

16. Blink Mobility Platform Platform services Personal Data Suitcases Service Connections Adaptive Performance Backup/Recovery User Handling Interactions Security SSL/Token/Closed List Agents Personalisation Starable Items My Starred Items Interaction Objects Device-specific rendering & feature support System Data Suitcases Application Support Objects Usage Reporting answerSpaces BlinkForm objects Disconnected Mode Queued Forms / Data Suitcases Timezone Handling ShoutBox Platform Services SMS/Email Integration Polls/Tallying Location-based services & mapping SimpleSurvey Look & Feel Image Mgt Rendezvous Structure / Navigation Tracker Application Services BlinkForms interactions Interaction Manager & Code Builder BlinkForms builder Real-time & Data Suitcase interactions Data Suitcase Integration BlinkFormsNOW

17. answerSpaces in use

24. 2010 & 2011