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ATA February 10, 2011 MedAire. One integrated solution: Remote medical care • medical training medical equipment • security services. Objectives. Better understanding of ATA members’ security and safety concerns Feedback on MedAire’s integrated medical and security product
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ATAFebruary 10, 2011MedAire One integrated solution: Remote medical care • medical training medical equipment • security services
Objectives • Better understanding of ATA members’ security and safety concerns • Feedback on MedAire’s integrated medical and security product • Customer needs to be incorporated in product customization for ATA carriers
Commercial Airlines • 100 clients globally • 57 in-flight medical advisory subscribers (approx. 30% of airline traffic) • 25 years of Aviation telemedicine experience • Aviation industry leadership
Our Global Network 60,000 credentialed providers 18,000 in-flight cases 900 doctors 31 clinics 69 offices 25 alarm centers 3 global response centers
Airline Programs • Planning • ACAA/Part 382 Training • AED/CPR/First Aid Training • Equipment • Passenger Assistance Services • Pre-flight • MedLink: Passenger Fit-to-Fly • ACAA/Part 382 Assistance Services • In-flight • MedLink: Inflight • On Overnights • Crew Support- Medical & Security • Post-flight • AED Support- post event data review and reporting • Crisis Management
Our Security Capabilities People • More than 130 full-time security specialists and analysts • Experience in security management, military, intelligence agencies, diplomatic services, law enforcement Infrastructure • Global footprint & resources across 5 continents • 25 alarm centers • Global Security Center: London • Global Information Center: New Delhi • 6 Regional Security Centers • 80 worldwide offices and 400 remote sites
SecurityAdvice • 24/7 advice for designated airline personnel • Access regional security experts • Destination specific travel security advice • Hotel assessments • New location analysis (hotel, hot spots, etc) • 24/7 phone access for traveling crew: • Cope with personal security concerns • Deal with issues as they arise • Escalate issues to corporate security • Incident management response
Security Support & Evacuation • Activation of incident management team • Deploy on-the-ground security teams • Swift evacuation of crew • Communication between HQ, evacuees • Referrals, coordination for escort & protection services • Post-incident debriefs, counseling
TravelSecurity Online • Developed for Security departments • Email / text alerts within 30 minutes of an event (by country) • Daily in progress safety situation updates with actions • Proprietary risk ratings • 220 countries • 330 cities
MedAire Key Contact Will Mason Director, Commercial Aviation e-mail: william.mason@medaire.com Phone: 480-333-3797