Free Microsoft MB-230 exam practice questions

1. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download MB-230Q&As Microsoft Dynamics 365 Customer Service Pass Microsoft MB-230 Exam with 100% Guarantee Free Download Real Questions & Answers PDF and VCE file from: https://www.pass4itsure.com/mb-230.html 100% Passing Guarantee 100% Money Back Assurance Following Questions and Answers are all new published by Microsoft Official Exam Center MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 1 / 11

2. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download QUESTION 1 You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. You need to automatically create cases from emails sent to the support@contoso.com email address. Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then select the queue. Does the solution meet the goal? A. Yes B. No Correct Answer: B QUESTION 2 You use Dynamics 365 for Customer Service. You need to create business process flows. Which three entities can you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Goal B. Case C. Letter D. Social activity E. Rollup queries Correct Answer: BCD QUESTION 3 You use Dynamics 365 for Customer Service. You need to merge cases. What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point. MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 2 / 11

3. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download Hot Area: Correct Answer: QUESTION 4 You are employed as an administrator for your company\\'s Dynamics 365 for Customer Service implementation. You are currently creating case dashboard. You want to make sure that the dashboard displays cases by priority. Which of the following actions should you take? A. You should configure the use of a timeframe filter. B. You should configure the use of a priority filter. MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 3 / 11

4. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download C. You should configure the use of a global filter. D. You should configure the use of a visual filter. Correct Answer: D Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide- dashboard#visual-filter QUESTION 5 You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do? A. Merge peer branches to a single stage when merging branches. B. Span the process across 10 unique entities. C. Combine multiple conditions in a rule by using both the AND and OR operators. D. Use 40 steps per stage. Correct Answer: A References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/enhance-business- process-flows-branching QUESTION 6 Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative. You have been tasked with detecting and removing duplicate cases. You decide to merge cases to achieve your goal. Does the action achieve your objective? A. Yes, it does B. No, it does not Correct Answer: B QUESTION 7 A company is implementing Omnichannel for Customer Service. MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 4 / 11

5. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download The company separates agents into teams for billing, new product inquiries, support, and warranty. The new product team currently handles text messages, emails, and live chats from the company website. The company plans to release a new product. Before the new product launch, the company wants to add the ability to manage conversations coming in from Facebook and Twitter. You need to configure the system with the least amount of effort. What should you do? A. Create a new resource characteristic. B. Create a routing rule. C. Create a new work stream for each channel. D. Add the new channel to the existing work stream. Correct Answer: D Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams QUESTION 8 Your company makes use of Dynamics 365 Customer Service with the default settings unchanged. You want to find like cases in the system using a default search feature. You make use of Quick Find. Does the action achieve your objective? A. Yes, it does B. No, it does not Correct Answer: A Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quick- find QUESTION 9 You need to create the SLAs. Which three SLAs should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. SLA with 24 hours as the failure time and no warning B. SLA with 6 hours as the failure time and a one-hour warning MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 5 / 11

6. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download C. SLA with 6 hours as the failure time and no warning D. SLA with one hour as the failure time and no warning E. SLA with 24 hours as the failure time and a two-hour warning Correct Answer: BDE An email alert must be sent to representatives for SLA violations as follows: HMO 2 hours prior and PPO 1 hour prior. QUESTION 10 You are a Dynamics 365 for Customer Service administrator. Members of the customer support staff must not be available on public holidays in the year 2021. You need to configure holiday schedules. Which actions should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area: Correct Answer: MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 6 / 11

7. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holiday- schedule QUESTION 11 You are a Dynamics 365 for Customer Service manager. You are preparing to configure queues for the purpose of managing support. After assigning teams respectively to a queue, you need to decide on the type of queue you are going to create. You decide to create a Private queue. Does the action achieve your objective? A. Yes, it does B. No, it does not Correct Answer: A Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queues- manage-activities-cases QUESTION 12 You work in customer support at you company. You have been tasked with generating the entitlements for your clients in Dynamics 365 for Customer Service. Which of the following actions should you take? A. You should configure business rules. MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 7 / 11

8. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download B. You should configure a business process flow. C. You should configure entitlement channels. D. You should configure routing rules. Correct Answer: C QUESTION 13 You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys. You need to determine which survey question feature is needed to complete the design of the survey. Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area. NOTE: Each correct selection is worth one point. Hot Area: MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 8 / 11

9. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download Correct Answer: MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 9 / 11

10. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advanced- survey MB-230 Practice Test MB-230 Exam Questions MB-230 Braindumps MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 10 / 11

11. https://www.pass4itsure.com/mb-230.html 2022 Latest pass4itsure MB-230 PDF and VCE dumps Download To Read the Whole Q&As, please purchase the Complete Version from Our website. Try our product ! 100% Guaranteed Success 100% Money Back Guarantee 365 Days Free Update Instant Download After Purchase 24x7 Customer Support Average 99.9% Success Rate More than 800,000 Satisfied Customers Worldwide Multi-Platform capabilities - Windows, Mac, Android, iPhone, iPod, iPad, Kindle We provide exam PDF and VCE of Cisco, Microsoft, IBM, CompTIA, Oracle and other IT Certifications. You can view Vendor list of All Certification Exams offered: https://www.pass4itsure.com/allproducts Need Help Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket: Any charges made through this site will appear as Global Simulators Limited. All trademarks are the property of their respective owners. Copyright © pass4itsure, All Rights Reserved. MB-230 Practice Test | MB-230 Exam Questions | MB-230 Braindumps 11 / 11 Powered by TCPDF (www.tcpdf.org)