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Chapter 5, Section 4

Chapter 5, Section 4. Knowledge for all Housekeeping Employees. Housekeeping Can Help Other Departments by:. Keeping the front office apprised of how cleaning will affect guests. Reporting repair needs to engineering and filling out maintenance request forms.

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Chapter 5, Section 4

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  1. Chapter 5, Section 4 Knowledge for all Housekeeping Employees

  2. Housekeeping Can Help Other Departments by: • Keeping the front office apprised of how cleaning will affect guests. • Reporting repair needs to engineering and filling out maintenance request forms. • Cleaning banquet areas and filling linen orders quickly. • Providing accurate information about property amenities to guests.

  3. Housekeeping Can Contribute to Safety by: • Turning in the housekeeping key when leaving the property. • Not loaning their housekeeping key to anyone. • Keeping their key on a belt or around their waist or arm at all times. • Reporting lost keys immediately to the executive housekeeper. • Keeping found guest keys in a lock box or secure area until returning them to the front desk

  4. What are some ways housekeeping employees can protect themselves while working? • Wear gloves and safety goggles when using cleaning chemical. • Never mix two chemicals together. • Clearly mark all spray bottles with proper label. • Do not changes spray heads. • If you need to water down a chemical, do it in the storage room or in the housekeeping department not in public areas or guestrooms.

  5. Housekeeping Employees Report: • Stains or dirt of carpets • Pets or signs of pets • Cigarette burns • Air conditioner stains • Vomit or other problems related to sick guest • Wet, stained, or damaged mattresses, furniture, or walls • Missing furniture • Broken lint screens • Leaking valves on washing machines • Low water levels in washing machines

  6. What areas might contain inventory for monthly counting? • Main back-up storage areas • Housekeeping department’s working storerooms • Floor housekeeping closets • Room attendants’ carts and caddies • Public area carts and caddies • Laundry room

  7. Section 5.4 Quiz • One way that housekeeping employees ca work together with engineering employees is by identifying needed repairs and filling out a _____ _____ form, if necessary. • To help protect themselves from cleaning chemicals, housekeeping employees should clearly mark all _____ _____ with proper labels.

  8. Section 5.4 Quiz 3. True/False: Housekeeping employees should not loan their housekeeping keys to anyone other than their supervisors. 4. True/False: If housekeeping employees notice a pet or signs of a pet, they should inform their supervisors. 5. True/False: Housekeeping departments typically take inventory for linens, towels, bath mats, and washcloths every month.

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