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Explore the concept of software as a service industry, not manufacturing. Learn about peer production and the inefficiencies in considering software a product. Discover why software is a platform for delivering services, not a finished product for sale.
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Unmanagement and Peer-Production Luis Ibanez KitwareInc / OSEHRA 2nd OSEHRA Summit September 6th 2013
"Softwareis largely a service industry operating under the persistentbut unfounded delusionthat it is a manufacturing industry."Eric S. Raymond
Software is Not a “Product”
Software is never “Finished”
Software is a platform for delivering Services
http://www.flickr.com/photos/brewbooks/8178924346CC BY-SA 2.0
External Knowledge In-House Knowledge
Domain Expertise Technical
Domain + Technical Cost Technical + Domain Losses
Cost Inefficiency
Information Losses Low Quality
87% Not for Sale
Software is a platform for delivering Services
http://www.flickr.com/photos/brewbooks/8178924346CC BY-SA 2.0
70% Failure Rate !
Knowledge Cost Knowledge Losses
Knowledge Cost Knowledge Losses
Knowledge Knowledge
Knowledge Knowledge