How Will Tele-working Through Broadband Change Our Lives

1. How Will Tele-working Through Broadband Change Our Lives Leo Carlson Norvado Technology Services Supervisor 3/14/2012

2. About Norvado • Norvado • In business since 1950 • Formerly Chequamegon Communications • Provider of Telephone, Broadband Internet, and Technology Services to much of Northwestern Wisconsin

3. About Me • Norvado Technology Services Supervisor • Home and Business Technology • Education • AAS Computer Networking • BS Information Technology • MS Information Security • DBA Candidate, Business Intelligence • Experience • 12+ years in the IT Field

4. What is Teleworking? • Also referred to as Telecommuting • Definition • To use information technology (IT) and telecommunications to replace work-related travel. Teleworking allows employees work at home or at a local telework center one or more days per week using communication tools, such as such as phone, fax, modem, Internet teleconferencing, e-mail or IM, to perform work duties from a remote location.(Webopedia, 2012)

5. What Can Teleworking Do for you? • Benefits • Employee Benefits • Reduced Travel time = Reduced Expenses • Average commute is 28.8 Min = 57.6 Min per day (American Community Survey, 2000; Potter 2003) • Reduced fuel costs • Better Work/Life Balance • Less travel time = More family time

6. Employee Benefits (Cont.) • Increased Job Satisfaction • Less Office Politics = Higher Job Satisfaction (Tremblay, 2002)

7. Benefits Cont. • Employer Benefits • Increased Worker Productivity • Up to 30% increases in productivity (Manoochehri& Pinkerton, 2003) • Fewer Sick Days (Nilles, 1998) • Fewer Office Distractions at home

8. Employer Benefits Cont. • Reduced Expenses • Less office Space requirements = Fewer overall expenses • Lower electric bills • Employee Retention and selection (Manoochehri & Pinkerton, 2003) • Teleworking is an excellent benefit in and of itself

9. Limitations • Employees • Telecommuting or Teleworking is not for everyone • Isolation • Less interaction with coworkers • Work and personal life conflicts • When you work where you sleep sometimes work may keep you from sleep.

10. Limitations Cont. • Employers • Information Security Concerns • Concern over Lack of control over Distributed Teams (Baruch, 2001) • Costs of providing the tools for the job

11. How It’s done – The Basics! • What do you need? • VPN (Virtual Private Network) • Highly recommended • Laptops or desktop computers • Phone System • Hosted PBX (Private Branch Exchange) • Other VoIP Services • Remote access Software • Citrix

12. Conclusion Success Stories • Online Schools • Department of Defense • AT&T • United Health Care • Boeing • (Insert Your Business Name Here)

13. References Manoochehri, G., & Pinkerton, T. (2003, January). Managing telecommuters: Opportunities and challenges. American Business Review, 21 (1), 9-16. Potter, E. E. (2003, Winter). Telecommuting: The future of work, corporate culture, and American society. Journal of Labor Research, 24(1), 73-84. Baruch, Y. (2001, June). The status of research on teleworking and an agenda for future research. International Journal of Management Reviews, 3(2), 113-129. Nilles, J. (1998). Managing telework: Strategies for managing the virtual workforce. New York: John Wiley and Sons, Inc. Tremblay, D-G. (2002). Balancing work and family with telework? Organizational issues and challenges for women and managers. Women in Management Review, 17(3/4), 157- 170.