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Service with new technology

Service with new technology. Alexis Kahlmann & Erik Sörnäs Coor Service Management. Driving forces behind innovations within FM. Emerging sustainabilty. Improved talent management. Evolving workspace, workplaces and -styles. Rise of Big Data. Maturing markets.

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Service with new technology

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  1. Service with new technology Alexis Kahlmann & Erik Sörnäs Coor Service Management

  2. Driving forcesbehind innovations within FM Emergingsustainabilty Improved talent management Evolving workspace, workplaces and -styles Rise of Big Data Maturing markets Claims on new technology: increasecostefficiency, quality and image!

  3. Innovations in this presentation Non service specific • Mobile devices • SmartResponse QR • Utilizationmeasurements Soft FM • SmartFlow • IntegratedID-card management Hard FM • Level meters for waste Industryspecific • Ultrasound technology at NKS

  4. Mobile devices and RFID technology are used to improve quality and increase efficiency Real time data capture on location Personalized work-instructions pushed out in real time Less duplication of work and smarter use of resources

  5. Through SmartResponse, the service user can report problems with their own smart phone in an easy way Fault reporting through scanning of QR codes Simplified process leads to higher reporting ratio Improved quality at marginal cost

  6. With wireless sensor technology, organizations can get information on utilization of desks and conference rooms Firewall ~ 50 % utilization of offices on average Big potential savings in space reductio Trend towards activity based offices continues Provision of accurate and complete utilization information

  7. SmartFlow enables a more efficient and personalized delivery of post Reduced postal volumes New office solutions New technology Efficient and personalized post delivery solution

  8. Mailservice coor.com SmartFlow process Level 2 Recipients can change their personal settings via a personal login page Recipients get their mail at the delivery point The item will remain in the delivery point for a few weeks. Level 1 Outgoing mail is also left at the delivery point Level E Level -1 Each letter / package is marked with a unique number that is communicated to the receiver The letters are placed in numerical order and is delivered to the delivery point Notifications are sent to recipients (via e-mail or SMS) Confidential - for internal use only

  9. A photo station integrated with an automatic order flow makes the ID-management process more efficient Web form Photo station Approval Access Control Notification Card delivered ID-card management normally a manual and costly process Long lead times not unusual Automatic order management flow dramatically reduces cost and lead times

  10. Level meters alert FM personnel when preset levels of waste, copy papers etc. are reached Work rounds on set intervals often pointless Level meters notify personnel at set levels when service is needed Better quality and improved efficiency

  11. Ultrasound-technique will be used at NKS hospital to monitor patients and optimize service flow BIM categorization of all building components Communication based on ultra sound receivers and tags Benefits both core business and support services

  12. For more information, pleasecontact Alexis Kahlmann, 08 553 959 60, alexis.kahlmann@coor.com Erik Sörnäs, 08 553 952 74, erik.sornas@coor.com

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