Centralized vs. Decentralized: Pros, Cons & Best Practices: Session 303 October 25, 2010

1. Centralized vs. Decentralized: Pros, Cons & Best Practices: Session 303October 25, 2010

2. Centralized vs. Decentralized: Pros, Cons & Best Practices

3. Organizational Learning Activities Content Design & Development Classrooms Curriculum Strategy & Design ContentHosting Instructors Custom Content Development eLearning Distribution Supplier Contracts Management Enrollment Content Acquisition Logistics & Scheduling - Students, Materials, Facilities and Instructors Training Admin. Financial Transactions LearningNeedsAnalysis Account and ProgramManagement LMS Admin. Reporting Learning Evaluation Capacity Planning Communications Certification Learning Content Management

4. Learning Governance Models Decentralized Federated Centralized • Centralized learning organization develops enterprise programs, sets standards, and manages enterprise learning systems • Business Units responsible for local learning strategy alignment / development as well as learning delivery for BU specific functional learning • Business units (BU) own and operate independent learning teams • Each learning team manages their own budgets, metrics, resources, learning systems and 3rd party vendors • Increases organizational redundancy / Decreases bureaucracy • Control over all aspects of Learning through a single centralized learning organization reporting to CLO • Accountability for enterprise-wide budget, metrics, resources, systems and 3rd party vendors • Reduces redundancy / Increases bureaucracy

5. What learning governance model do you have? Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.

6. Centralized Learning Governance: Pros / Cons Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.

7. Decentralized Learning Governance: Pros / Cons Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.

8. Centralized vs. Decentralized (Distributed) Bersin: The High-Impact Learning Organization - WhatWorks® in the Management, Governance and Operations of Modern Corporate Training

9. Centralization vs. Decentralization: Business Drivers • Cost • Efficiency • Consistency • Governance • Common User Experience

10. 2008 Learning Governance Survey – Key Findings 86% of organizations do not have an enterprise-wide plan for learning that spans the organization More than two-thirds (69%) say that learning roles and responsibilities are not optimally aligned across the organization (suggesting improvements needed) 89% report low to moderate consensus on how to evaluate the learning function 70% of respondents indicated having established a ‘shared services’ role for learning in their organization (underscoring this capability as an emerging ‘best practice’)

11. Federated Model: Example

12. Federated Structure

13. Learning Governance Implementation Model Design Develop Assess Change/ Implement Evaluate • Assess • Design • Develop • Change / Implement • Evaluate

14. Assess • Identify the key stakeholders who represent learning, business lines, etc. • Assess current training needs, practices and business drivers • Assess overall learning infrastructure and services (programs, systems, headcount, vendors, etc.) • Assess effectiveness of current Learning Governance Model • Identify organizational redundancies, efficiency and cost savings opportunities • Create Business Case

15. Design Learning Services Organization • Determine future state Governance Model • Align “centralized” Learning Services against Governance model; account for localization requirements • Design Learning Services Organization • Portfolio Tracking and Management • Operational Excellence • Financial Stewardship • Service Quality • Variable Workforce • Identify opportunities to partner with 3rd party providers for selected services

16. Develop • Facilitate the process of getting key stakeholders to buy-in to a strategic vision for learning services • Develop a Learning Services organization that is aligned with strategic vision • Develop processes to optimize investment and re-use of training assets and resources across the enterprise • Establish guidelines and standards for the tracking and measurement of training activity, spend, resource and vendor utilization, content re-use, and effectiveness • Develop processes and tools that generate transparency of training offerings, participation, roles, costs, and results • Create vendor strategy, processes, rationalization • Establish management and maintenance processes • Create evaluation, feedback and effectiveness measures • Create an change management / implementation strategy for the Learning Services organization

17. Implement • Create broad stakeholder buy-in • Train and implement • Highlight successes and mitigate challenges • Communicate

18. Evaluate • Dashboards

19. Questions

20. Contact Information • Peter Jones • @pjones_TRNDIR (Twitter) • http://learningwiki.editme.com/303 • peter.jones@bms.com

21. Shared Learning Services: What is it? • Shared Learning Services • A structure and governance model for coordinating, managing, delivering and measuring an organization’s core learning services • Shifts common activities from individual business units to a centralized operation to reduce costs and improve service quality • Improves overall efficiency and control while giving every business unit access to functionally deep and talented resources

22. Shared Learning Services • Shared Learning Services • Shifts common activities from individual business units to a centralized operation to reduce costs and improve service quality • Improves overall efficiency and control while giving every business unit access to functionally deep and talented resources • Learning Strategy • Business Goal Alignment • Performance Consultation • Needs Analysis • Job/Competency Models • Curriculum Planning • Learning Project Mgmt. • Learning Content Design and Development • ISD / Story Board Creation • Authoring / Assessment • Enterprise Content Library Management / Integration • Vendor Management • Learning Administration / Operations • Registration Services • Class Optimization, & Reporting • Classroom Management • Financial Management • Vendor Management • Learning Technologies • LMS • LCMS • Virtual Classroom • Pod/Video Casts • Social Learning Tools • Vendor Management • Learning Delivery • Facilitation • Program Evaluation • Surveys