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Maximizing Enterprise Efficiency in Global IT Operations

This document explores challenges faced by Microsoft IT in managing over 300,000 PCs and devices across 408 buildings in 89 countries. Topics include security, privacy, end-to-end view, proactive fault detection, global access, and cost optimization. It reveals insights on expenditure breakdown and highlights the importance of embracing new capabilities for value enhancement while reducing maintenance costs.

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Maximizing Enterprise Efficiency in Global IT Operations

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  1. Challenges in the Enterprise Sunjeev Pandey Sr. Director - GTS Microsoft IT

  2. Microsoft IT Data 300,000+ PCs and devices 9.5M+ remote connections per month 10,000+ network devices Dublin Redmond Tukwila • 500k+ intrusion attempts/probes/scans per month Silicon Valley Tokyo Singapore 92,000 end users 408 Buildings in 89 Countries (25% ICO) 100,000+ email accounts 3M+ e-mail messages per day internally 99.99% availability

  3. 30% New Capability 45% New Capability Increases value 70% Sustaining & RunningExisting Capability Decreases maintenance delivery 55% Existing Capability Microsoft IT $ Spend FY05Breakdown Cost Element View People 72% Data & Voice 16% Hardware 5% Facilities 5% Software* 2% Functional View * Software = 5% If MS software were included

  4. Wish List • Security – volume, sophistication, surface area of attacks increasing • Privacy/IP protection – globalization, technology presents new challenges • End to Endview – from the client perspective • Proactive – self detect faults, service view, “bread crumbs” for diagnosis • Ubiquitous - Global, secure access from anywhere via any device • Instrumented – standard instrumentation to enable utility view of costs, what if modeling, etc.

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