Government Employees Services Division (GESD)

1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Government Employees Services Division (GESD) Randy Speed, DirectorGovernment Employee Services Division (GESD) November 27, 2012

2. Government Employees Services Division THANK YOU FOR BEING OUR VALUED CUSTOMERS!!!! WE APPRECIATE YOUR BUSINESS!!!!

3. Government Employees Services Division • Mission Statement • GESD focuses on achieving NFC’s overall mission of maintaining its core functions of software development and maintenance, customer service, and business development, in the support of the payroll/personnel, human resource, and insurance lines of business.

4. Government Employees Services Division • GESD consists of six directorates: • Donna Speed, Applications Development • Dawn Hughes-Morris, Payroll/Personnel Operations • Gary Millet, Payroll Accounting • Anita Fincher, Client Services • VACANT, Human Resources Line of Business • Tony Priola, Government Insurance & Collections

5. Government Employees Services Division • Established the Government Insurance and Collections Directorate (GICD) in 2011, which includes five distinct areas for insurance benefits processing: • Pre-Existing Condition Insurance Program (PCIP) • Tribal Insurance Processing System (TIPS) • Direct Premium Remittance System (DPRS) • OPM Federal Employees Health Benefits Centralized Enrollment Clearinghouse System (CLER) • Administrative Billings and Collections (ABCO)

6. Government Employees Services Division FY 2012 “Major” Accomplishments

7. Government Employees Services Division • Operational Achievements • Issued 742,428 W-2s for 2011 • Issued over 500,000 Personal Benefit Statements for 2011 • Paid over 650,000 employees bi-weekly with gross disbursements of $2.4 billion • Processed 57,753 retirement and separation cases • Managed the application software release schedule that included 4 scheduled releases of 262 projects • Responded to over 1,400 customer inquiries for PPS, HR, and webTA business lines

8. Government Employees Services Division • Operational Achievements • Received more than 34,000 telephone calls on the PPS system • Met the SLA metric of 80% of calls answered within 30 seconds for PPS • Met the SLA metric of 85% of calls answered within 30 seconds for EmpowHR and webTA • Completed testing of the A-123 General Computer Controls and Business Process Controls for PPS, EmpowHR, and webTA systems • Completed Business Process Controls in support of the Statement on Standards for Attestation Engagements 16 (SSAE 16), for FY 2012, resulting in an unqualified opinion for NFC

9. Government Employees Services Division • Statistics from October 1, 2011 to October 31, 2012 • Software Change Requests (SCRs) • Beginning Balance: 519 • Received:  702 • Closed:    648 • Software Problem Reports (SPRs) • Beginning Balance: 14 • Received:  1297 • Closed:    1303 • Incident Reports (IRs) • Beginning Balance: 178 • Received:   267 • Closed:   324 NOTE: The higher Closed numbers for SPRs and IRs are due to open items carried over on October 1, 2011.

10. Government Employees Services Division • Enhancements to the Employee PersonalPage (EPP) effective Pay Period (PP) 20, 2012 (October 1, 2012) • Automated setup process to establish new employees in EPP • A process for new employees to establish an EPP work email address, if their Agencies have not already established the Agency work email address • A special process for enrolling employees in EPP who do not have a valid Agency work email address • A new process for retrieving forgotten EPP user identifications (ID) and forgotten passwords

11. Government Employees Services Division • Thrift Savings Plan (TSP) Roth • The TSP Enhancement Act of 2009, Public Law 111-31, signed into law on June 22, 2009, authorized TSP to add a Roth 401(k) feature to the plan • This benefit allows participants to contribute on an after-tax basis to their TSP accounts and receive tax-free earnings when they withdraw the funds • NFC implemented this feature in Pay Period 10, 2012 and we were the only provider to meet the TSP implementation deadline

12. Government Employees Services Division • Payment Application Modernization (PAM) Project • Treasury’s Financial Management Service (FMS) provides multiple services in the form of payments, collections, and financial reporting • FMS modernization of payment operations through the PAM Project, by consolidating more than 30 FMS legacy applications currently used to disburse $1 billion Federal payments annually • NFC converted the Disbursing System’s ABCO, DPRS, and IPPS refund files and the Payroll Accounting System’s (PACS) local services tax to the FMS-mandated Standard Payment Request (SPR) format • PAM was implemented in PP 18, 2012

13. Government Employees Services Division • OPM Guide Updates • Pay Retention for Former NSPS Employees, OPM Update 04, Guide To Data Standards • Effective February 1, 2011, OPM’s Update 04, Guide to Data Standards established a new Pay Rate Determinate (PRD) code of Y = NSPS RETAINED PAY to be used by all Federal Agencies • PRD “Y” will allow employees to be paid above the EX level IV pay cap but not to exceed 5% above the cap • These system changes were implemented in PP 04, 2012 • NFC issued Title I, Bulletin 12-9, New Pay Rate Determinate Code, dated March 12, 2012

14. Government Employees Services Division • OPM Guide Updates • Pathways Program – OPM’s Updates 59 & 60 • OPM issued guidance on June 25, 2012 with an effective date of July 10, 2012, which abolished and added new Legal Authority Codes and Remarks to implement the Pathways Program regulations • NFC implemented mandatory system changes in PP 15, 2012  • NFC issued Title I, Bulletin 12-17, Update 59 OPM Changes • OPM issued Update 60 on October 18, 2012, making changes to the prior guidance related to the Pathways Programs, retroactive to the original effective date of July 10, 2012  • NFC analyzed this update and will implement the required system modifications in PP 25, 2012

15. Government Employees Services Division • EmpowHR Achievements • Insourcing Project • Reduced contracting staff by 36 • Increased Government employees by 20 FTEs • Generated potential savings for NFC - $3.5 million • Primary Computing Facility (PCF) Move • Re-hosted from NITC-Kansas City to NFC’s PCF in Denver in June 2012 • Completed as collaborative effort between NITC, Unisys, and NFC • Eliminated the need for contractual support for infrastructure maintenance • Resulted in significant cost savings and better control of the infrastructure for maintenance and future upgrades

16. Government Employees Services Division FY 2012 Accomplishments and Moving Forward

17. Government Employees Services Division • Help Desk Consolidation • Completed Facility build out (All Phase 1 Employees Consolidated; e.g., PPS, EmpowHR, webTA) • Extended resolution window and resolution challenge timeframe • Developed a training framework supporting NFC Quality Commitment (e.g., includes course assessment for existing trainees and new employees to ensure training content is constantly updated) • Developed communications strategy and completed six monthly employee updates and three client updates • Updated NFC Home Page “Who to Call” for Phase 1

18. Government Employees Services Division • Help Desk Consolidation • Developed a single process to combine and standardize the current Tier 3 (programmer intervention) SPR and IR processes • Modified Employee Personal Page to allow users to obtain replacement passwords quickly and to simplify process for authorized Agency personnel to request user ID resets • Added Remedy Broadcast (internal communications feature)

19. Government Employees Services Division • Moving Forward with Help Desk Consolidation • Build a foundation for continuous technology improvement and consolidation of help desks • Continue to expand Remedy Knowledge Management by making available for external customers by December 15, 2012 (currently available to help desk employees) • Expand call recording by January 15, 2013 • Create ability for customers to challenge incident resolution (re-assigned back to SME group for followup) by November 30, 2012 • Add additional Lines of Business into the Consolidated Help Desk model (Phase 2 activities began the week of November 13, 2012)

20. Government Employees Services Division • Risk mitigation for legacy PPS • Completed review and reconciliation of global inventory assessment of the PPS application suite • Shipped application code to vendor for conversion and remediation • Converted build of new IDMS test environment applications • Moving Forward with Risk Mitigation • Begin loading IDMS test environment with baseline data • Build DB2 test environment for converted batch and online applications • Build netCOBOL development environment for online PPS applications (e.g., IRIS, PINQ, etc.)

21. Government Employees Services Division • Insight Enterprise Reporting Solution • Announced branding of Enterprise Reporting Solution as Insight - Business Intelligence Delivered • Deployed Customer Pilot to Reporting Working Group - 27 representatives from 18 Agencies • Finalized and implemented the data management and loading approach • Developed “front-end” business intelligence user interface • Completed Change Readiness Survey • Launched customer communications including demo and Website https://www.nfc.usda.gov/insight

22. Government Employees Services Division • Moving Forward with Insight • Monitoring pilot usage and feedback • Developing, loading, and testing “back-end” data warehouse tables for Build 1 • Developing standard reports and dashboards for Build 1 • Designing applications support model and processes (i.e., configuration management) • Developing training approach • Conducting Certification and Accreditation (C&A)

23. Government Employees Services Division • NFC Time and Attendance (T&A) Solutions • Completed webTA 4.x Design Document for the OCFO pilot • Approved webTA 4.x platform for the software • Re-platform webTA 3.8 from Unix to Windows by January 2013 to reduce costs • Implement OCFO pilot in June 2013 • Additional Agency conversions to follow

24. Government Employees Services Division • Moving Forward with NFC T&A Solutions • Preparing test scripts to test software and platform for webTA 4.x • Evaluating GDCI Paycheck8 as another Federal T&A option • Proactively reach out to STARWeb customers to discuss future options in preparation for the sunset of STARWeb

25. Government Employees Services Division • Employee Personal Page (EPP) mobile application • EPP’s traditional design has been replaced with a new responsive design format that intuitively knows what type of device the customer is using • Content is automatically reformatted to provide the best presentation of content and easiest navigation for the computer, tablet devices, or smartphones • Development, coding, unit, and user acceptance testing phases were completed • Moving forward with EPP mobile application • EPP Mobile is HERE!!

26. Government Employees Services Division • Debt Management Implementation Plan • To ensure compliance with the Federal Claims Collections Standard (FCCS), the Debt Collection Improvement Act of 1996, and various code of federal regulations applicable to debt collection • NFC is making major modifications to existing debt management processes including: • Documented ABCO database change • Provided Treasury with test results for the increase in the automatic garnishment amount • Implemented the process to garnish debts that are less than or equal to $50 • Continuing to meet with Treasury to discuss action plan and level of effort for developing and implementing proposed changes

27. Government Employees Services Division • EmpowHR Implementations • DHS/FEMA EmpowHR Implementation - PP 17, 2012 • Completed Requirements Phase for One USDA • Moving Forward with EmpowHR Implementations • Developing a Project Schedule for Phase I of One USDA • Reviewing One USDA proposed Implementation Strategy and Timeline

28. Government Employees Services Division Pre-Existing Condition Insurance Program (PCIP) • Patient Protection and Affordable Care Act (ACA) (March 23, 2010), expanded access to FEHB to those that had been previously denied insurance coverage due to a pre-existing condition • PCIP currently has 39,221 active enrollments • FY 2012 Processing Accomplishments: • Call Volume (Tier 1 and Tier 2) 557,907 • Applications Processed 99,198 • Applications Approved 62,012 • Applications Denied 10,271

29. Government Employees Services Division Pre-Existing Condition Insurance Program (PCIP) • PCIP provides customer service and processes applications for 23 States and the District of Columbia • Enrollments are taken from individual applicants and support services are provided to the PCIP Health Carrier (GEHA), HHS, and OPM • PCIP Tier 2 currently employs a total of 38 Federal and contracted full-time employees at NFC

30. Government Employees Services Division Tribal Insurance Processing System (TIPS) • Patient Protection and Affordable Care Act (ACA) (March 23, 2010), Section 157 allows eligible Tribal Employers to purchase FEHB and Federal Employee Group Life Insurance (FEGLI) • Provides enrollment processing, and billing and collection to 42 Tribes and 68 POIs • Provides support to 84 FEHB Carriers and OPM • Currently has 3155 active enrollments

31. Government Employees Services Division • Implemented TIPS on March 22, 2012 • FY 2012 Processing Accomplishments: • SF2809s processed 3,378 • SF2810s processed 224

32. Government Employees Services Division Direct Premium Remittance System (DPRS) • Enrollment processing and billings/collections of FEHB premiums for eligible former employees and dependents under the Spouse Equity Act and Temporary Continuation of Coverage (TCC) Government-wide • Processing and billing/collections for 77 Federal Agencies with 35,977 active enrollments • Direct Pay accounts for OPM • Telephone and written inquiries from 84 FEHB Carriers and individual enrollees • FY 2012 Processing Accomplishments: • Phone calls answered 58,947 • Enrollments processed 9,482 • Written Inquiries processed 16,034 • Collections processed $3.4 million

33. Government Employees Services Division On the Horizon

34. Government Employees Services Division • Federal Employees RetirementSystem-Revised Annuity Employees(FERS-RAE) • Interim solution for OPM BAL 12-104, which provides guidance for new hires and elected officials under FERS effective PP 27, 2012 (January 1, 2013) • New employees designated as FERS-RAE will have to pay significantly higher employee contributions, an increase of 2.3 of their salary • New members of Congress and Congressional employees, in addition to paying higher retirement contributions, will accrue retirement benefits at the same rate as regular employees • NFC is working with OPM on implementation date

35. Government Employees Services Division • Paperless Personal Benefit Statements • NFC has determined that going paperless will reduce PII incidents and will be beneficial to employees • Statements produced in 2013 (for CY 2012) will incorporate TSP Roth changes

36. Government Employees Services Division • OPM Changes for Separate Locality Pay Table for Other Non-Foreign Areas • OPM is discontinuing the separate locality pay table for pay area “ON”, other non-foreign areas effective January 2013 • Employees in the affected non-foreign areas now receive the full locality pay rate as the Rest of U.S. • Title 5 - Effective PP 01, 2013 • Non-Title 5 Agencies - System Change Request to develop requirements • NFC will update our Table Management System to reflect these changes

37. Government Employees Services Division QUESTIONS ?