Creating an Enjoyable Workplace through People Involvement

1. Creating an Enjoyable Workplace through People Involvement At 6th ANQ Congress, Bangkok By: Janak Mehta Vice Chairperson - ANQ Former President - ISQ Chairman & Managing Director TQMI & T4T

2. Improvement in QUALITY OF HUMAN LIFE Contributing to Prosperity in terms of:

3. Total Human Potential (THP) Physical Comfort Emotional Satisfaction Intellectual Growth Self Actualization

4. What Are Management Expectations? • From employees: • To do their job as defined • To achieve the objectives as defined • To maintain discipline & decorum by following the rules & regulations • To do their best & contribute to improvements

5. What Are Employee Expectations? In order to do his job well Employees expect: 1. To know what is expected of them in terms of production, quality, delivery and cost 2. To provide them the resources to do their work to meet stated expectations: - machines that are capable - material as specified and on time - work environment that is safe, orderly & clean - methods that detail how should they do their work - training to do their job consistently well

6. What Are Employee Expectations? 3. Feedback on their performance preferably continuously in real time. To provide measurement system to measure the output and the process 4. To provide them the knowledge and skill to: - correct the process in case it goes out of control - improve the process to prevent out of control situation - improve the process to do better than the plan

7. What Are Employee Expectations? 5. Respect from bosses and pears 6. Participation in the activities that impact his work. For example standardization and improvement of his work processes 7. Responsibility & empowerment to manage his process 8. Opportunity to suggest improvements 9. Recognition & reward for his performance

8. Are These Expectations Of The Employees From The Management • Fair and Reasonable?

9. If So! • How Well Do We • Fulfill These Expectations?

10. Factors • Contributing to Harnessing • THP

11. Work Environment That Provides For • Physical comfort: • Orderly • Clean • Healthy • Safe • Emotional satisfaction: • Respect • Trust & Harmony • Transparency • Autonomy • Self Actualization: • Self & Mutual development • Contribution to the customer • Contribution to the society • Intellectual growth: • Learning opportunities • Continuous improvement • Job enlargement • Career growth

12. How Successful Companies Fulfill These Obligations ? • Following approaches are commonly used: • Orderliness & Cleanliness through 5-S • Daily Work Management (DWM) • Employee Involvement through Suggestion Schemes,QC Circles (QCC) & Autonomous Maintenance • Improvement Management

13. ORDERLINESS / CLEANLINESS THROUGH 5 S Leads To: Self Discipline Before After

14. 5 S 5S is a philosophy, a way of life that one practices all the time every day. It involves everyone in the organisation. Purpose: 5S is considered as the Foundation of Improvement Activities and its purpose is to involve the workforce in creating a safe, hygienic, satisfying and pleasant work environment.

15. DAILY WORK MANAGEMENT Leads To: Consistency Check by Meeting, Conferences, or Committee Check by Communication with subordinates, Senior staffs, related Department

16. Daily Work Management DWM is a systematic method of performing all routine (daily) work and activities in a standardized way to consistently and efficiently achieve the aims and objective of the process/department. This covers maintenance of the current status and also making incremental improvements. Purpose is to involve people in creating a work environment that provides transparency, harmony and autonomy to carry out ones work in a disciplined manner to consistently and efficiently achieve the agreed objectives

17. DWM - Objectives • To satisfy internal and external customers by providing outputs that consistently meet their requirements in terms of quality and always on time. • To provide these outputs efficiently at a cost that is within the budget. • To ensure consistency of daily/routine work creating pleasant and safe work environment • To provide autonomy to people working on the process for respect and dignity • To continuously develop people capability.

18. PEOPLE INVOLVEMENT Leads To: Capability & Motivation

19. People Involvement Total involvement of people covering the physical, emotional and intellectual aspects in the work of the company in terms of: - Participation in designing processes which impact them - Participation in standardisation. - Participation in improvement activities.

20. People Involvement • Effectively using approaches like: • Suggestion Schemes • QC Circles • Autonomous Maintenance

21. People Involvement Through: • MOTIVATION - To develop effective communication. - To recognise and reward employee involvement. • COMMUNICATION - To make information available to employees as, when and where required. - To make information visible. - Information that is based on facts and data.

22. Have We Harnessed ? The Total Human Potential Available To Us Reality Check?