Building and Sustaining Relationships between Primary and Behavioral Healthcare

1. Building and Sustaining Relationships between Primary and Behavioral Healthcare Amy M. Kilbourne, PhD, MPH VA Ann Arbor Serious Mental Illness Treatment Research and Evaluation Center Department of Psychiatry, University of Michigan

2. Barriers to Integrated Behavioral Health-Primary Care: 6-P Framework • Patients/Consumers (e.g., symptoms) • Providers (e.g., time, tools, training, territory) • Practices/Clinical (e.g., lack of systems to coordinate care, cultural differences) • Health Plans/Organizations (e.g., financing, carved-out MH, Rx) • Purchasers/State (e.g., not on radar screen, lack of info on return-on-investment) • Populations/Policies (e.g., stigma)

3. PCP, MH Provider Barriers • Turnover • Losing interest • Competing demands • Territories

4. PCP, MH Provider Strategies • Turnover  ID 2-3 champions • Losing interest  Periodic CMEs, trainings Regularly report performance Visit practices • Competing demands  Find “win-win” opportunities (e.g., streamline intakes) • Territories  Respect cultural differences (e.g., privacy concerns)

5. Implementing Change: Participatory Management Combines traditional and emerging approaches: • Barrier and solution “analysis” • Obtain buy-in upfront • Adapt new strategies via shared decision making • Shift decision making authority to stakeholders AND “end users” (e.g., front-line staff, consumers) • Recognition of day-to-day barriers, culture of practices • Help senior leaders and front line staff understand what’s in it for them • Customization to specific settings

6. Participatory Management Provider, Plan, and Consumer Input Process 1: ID strategy Process 2: Customize Process 3: Evaluate Process 4: Implement Improved Process, outcomes Adapted Chronic Care Model Provider, consumer feedback Provider, consumer consensus Provider, consumer buy-in

7. Participatory Management

8. Participatory Management: WCHO Integrated Care Program • National learning community to foster integrated care headquartered in southeastern MI • Wide range in size, # providers, years providing integrated care, but some common themes: • 45% are rural • 38% no joint MH-PC staff meetings • 38% do not share common medical record • 47% collect symptom data, 41% Rx, Labs

9. WCHO Learning Community Common Barriers • Culture (“finding BH providers who know primary care and vice-versa,” “differences in philosophies”) • Funding (“siloed at state level,” different rules across populations, regions) • Provider lack of time/space to coordinate • Client complexity, privacy concerns • Lack of real-time data on client outcomes • Lack of “clear mission” or “model”

10. Challenges • Resources • Administrative/Operations • Financing • Governance • Clinical

11. Addressing Challenges • Administrative/Operations • Templates for MOUs, agreements, job descriptions, responsibilities • IT barriers (firewalls) and privacy concerns • Common methods for analyzing data and measures • Financing • State variations in funding rules, creative funding sources • Start-up costs • CPT codes and reimbursement • Demonstrate cost efficiency, return-on-investment • Governance • Input on political issues • Liability (professional roles, clinical responsibility) • Clinical • Cultural differences and readiness to change (providers, organizations) • Lack of protocols and clarity in delineation of roles, balancing workflow • Lack of common integrated care model • Involvement of ERs • Sustaining provider use of integrated care strategies

12. Making the Business Case • Clinical (outcomes, processes of care) • Organizational (fidelity) • Economic (costs) • Social (satisfaction, stories)

13. Making the Business CaseMomentum and Lessons Learned • RWJF Depression in Primary Care National Demonstration Program • Linking clinical and economic strategies • 8 organizations: 4 Medicaid • Washington Circle Indicators • Bringing performance measurement to consumers, purchasers • VA Primary Care-Mental Health Integration Initiative

14. Clinical Performance Measures • No-show rates • % achieving remission (PHQ-9) • % on pharmacotherapy >=6 months • % receiving recommended toxicity monitoring tests for medications • # hospitalizations/ER visits • % receiving follow-up care post-hospitalization

15. WIIFM?

16. Summary: 6-P Framework: Strategies to Reduce Barriers Patient/ Consumer • Education on privacy issues and confidentiality • Evaluate preferences, promote self-management • Opinion leaders from PC, BH • Provide guidelines, communication with care manager Providers • Invest in care management (NP, MSW, RN) • Improve information systems – establish registry Practices/ Clinical • Comprehensive outcomes data (claims, consumer) • Develop a business case Plan/Organization • Return-on-investment (State-level data) • Persistence in light of “crisis du jour” Purchasers (State/Private) • Engage community stakeholders • Increase demand for quality care, enhance advocacy Populations and Policies Pincus et al. 2003; Kilbourne et al. 2008