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Sue Covill Director of Employment Services NHS Employers

Sue Covill Director of Employment Services NHS Employers. NHS Employers. The NHS Employers organisation is the voice of employers in the NHS, supporting them to put patients first.

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Sue Covill Director of Employment Services NHS Employers

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  1. Sue CovillDirector of Employment ServicesNHS Employers

  2. NHS Employers The NHS Employers organisation is the voice of employers in the NHS, supporting them to put patients first. Our vision is to be the authoritative voice of workforce leaders, experts in HR, negotiating fairly to get the best deal for patients. We work with employers in the NHS to reflect their views and act on their behalf in four priority areas: pay and negotiations recruitment and planning the workforce healthy and productive workplaces employment policy and practice. The NHS Employers organisation is part of the NHS Confederation.

  3. X Factor vsStrictly

  4. The case for engagement Engaged staff think and act in a positive way about the work they do, the people they work with and the organisation that they work in. Research shows that where staff engagement scores are high, scores are also significantly higher for patient satisfaction and lower for standardised hospital mortality rates.

  5. When staff are not engaged….

  6. When staff are not engaged….

  7. Elements of engagement • intrinsically motivating - advocate for the organisation - involved in decision making

  8. Evidence • Staff with high levels of engagement show: • Increased commitment • A belief in their organisation • A desire to work to make things better • Suggesting improvements • Working well in teams • Helping colleagues • A likelihood to ‘go the extra mile’

  9. Evidence – strongest predictor ofoutcomes Quality, patient mortality, patient satisfaction, financial performance, absenteeism, health and well being, stress

  10. Creating a climate of engagement Balance Recognise, support, encourage Build teams

  11. Balance

  12. Recognise, support, encourage

  13. Build teams

  14. Staff Survey - engagement with job - engagement with organisation

  15. Friends and families test - Advocacy linked to engagement - Supports quality improvement

  16. Work hard

  17. Engaging leaders Staff commit personal resources to the extent to which they trust their leader

  18. “How very little can be done under the spirit of fear” Florence Nightingale 1820-1910

  19. “Trust arrives on foot and leaves on horseback” Dutch proverb

  20. Drivers of trust worthiness • ability • benevolence- integrity- predictability (Dietz and Den Hartog 2005)

  21. “Where has all the trust gone?” Veronica Hope-Hailey University of Bath

  22. Key learnings - create a trust fund - leadership as service - kill spin - re-engage middle line managers- reposition employment relations - create a trusting culture - behaviour

  23. Support from NHS Employers Staff engagement toolkit: www.nhsemployers.org/staffengagement Email me: Sue.Covill@nhsemployers.org

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