Chapter 9 Working With Others

1. Chapter 9 Working With Others Lesson 9.1 Building Relationships

2. Think about all your relationships—your connections or dealings with other people. Building Relationships

3. The key to getting along with people is respect, or consideration for others. Building Relationships

4. Employers take social skills seriously. They know that employees who have social skills have the key to good relationships in the workplace. Respect Is the Key

5. When you get along with coworkers and others at work, you will do a better job. You will also enjoy your work more. Getting Along With Others

6. Graphic Organizer Ways to Build Relationships Treat people as you would like to be treated. Be thoughtful and considerate. Try to understand the other person’s side. Empathize—Try to see things from the other person’s point of view and understand his or her situation. Speak carefully. Think of the way others will feel when they hear what you have to say. continued

7. Graphic Organizer Ways to Build Relationships Listen when others talk. Let other people know you’re interested in them. Help others. Lend a hand if you see someone having trouble doing something. Be friendly. Be pleasant and smile. Have a sense of humor. Find ways to see the light side of a situation.

8. How you feel about yourself—your self-esteem—affects how you get along with others. Self-esteem is your recognition and regard for yourself and your abilities. Getting Along With Yourself

9. Even when people do their best to get along, conflicts can arise. A conflict is a strong disagreement. Dealing With Conflict

10. Conflicts have a variety of causes. Some are based on misunderstandings. Causes of Conflicts

11. Other conflicts come about because people have different beliefs or opinions, or because of gossip and teasing, or jealousy. Causes of Conflicts

12. Prejudice is another cause of conflict. Prejudice is a negative attitude toward a person or group that is not based on facts or reason. Causes of Conflicts

13. No matter what its cause, a conflict is like any other problem. To deal with a conflict, you need good problem-solving skills. Resolving Conflicts

14. If you can’t agree, you may need to ask someone to act as a mediator. A mediator is someone who helps opposing people or groups compromise, or reach an agreement. Resolving Conflicts

15. At work, a step-by-step process called conflict resolution may be used to settle disagreements. Resolving Conflicts

16. Graphic Organizer 1. Define the problem. Take turns describing the problem from different points of view. 2. Suggest possible solutions. Offer solutions to the problem. 3. Evaluate possible solutions. Discuss the suggested solutions. 4. Come to a compromise. Brainstorm possible compromises. Then try to agree to a compromise solution. 5. Get another point of view. Invite a third person to listen and make suggestions for a solution. 6. Ask someone else to decide. Ask a mediator to make the final decision. Steps in Conflict Resolution

17. When you feel yourself getting angry, try these ways of cooling off: Preventing Conflicts • Take a deep breath and count to 10. • Go for a walk or do something else that is physical. continued

18. Laugh it off and walk away. Take a few minutes to have a “talk” with yourself. Remind yourself of the reasons you don’t want to get angry. Preventing Conflicts

19. People work together to complete all kinds of projects successfully. You’ll be able to use team skills in school and in the work you do someday. Why It’s Important

20. Working as a team member is already an important part of your everyday experience. It will continue to be important when you enter the world of work. The Importance of Teamwork

21. Businesses today rely more and more on teams of workers to get jobs done. Teams in the Work World

22. Team members of a group collaborate. Collaboration means working with others for a common purpose. Teams in the Work World

23. Team players tend to feel good about their work because they are empowered. Empowerment is the feeling of power and satisfaction that comes from being directly responsible for your work decisions. The Benefits of Teamwork

24. Brainstorming is one method that teams use to come up with ideas to solve problems. Brainstorming is a method of shared problem solving in which all members of a group contribute ideas. The Benefits of Teamwork

25. Before you start working on a team project, you should make a plan. Team planning involves working with others to set goals, assign tasks, and assess results. Team Planning

26. Taking time to set goals helps everyone understand the purpose of the group. When you set goals as a team, you will all be moving in the same direction. Setting Goals

27. It’s important for each team member to have a role, or part to play. No matter what your role, the other team members will count on you. Assigning Roles and Tasks

28. Problems are less likely to crop up if team members meet from time to time to assess, or judge, their progress. Assessing Results

29. Teams face their share of problems no matter how well organized they are. Dealing With Problems

30. Most problems can be avoided by setting clear goals, taking action promptly, and communicating. Dealing With Problems

31. Perfection Always expecting perfection can cause problems. If you try to do everything perfectly, you will probably be disappointed and become stressed out. Attitude Counts

32. End of Chapter 9 Working With Others Lesson 9.2 Teamwork