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Dr. David Gold International Labour Office

Using the ILO SOLVE Programme to Promote the Quality of Work and Social Dialogue in the Enlarged European Union. "Psychosocial Risk Management-European Framework" Berlin, Germany. Dr. David Gold International Labour Office. 25 January 2008. Case study. 16- 18 years old First job

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Dr. David Gold International Labour Office

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  1. Using the ILO SOLVE Programme to Promote the Quality of Work and Social Dialogue in the Enlarged European Union "Psychosocial Risk Management-European Framework" Berlin, Germany Dr. David Gold International Labour Office 25 January 2008 Addressing Psychosocial Problems at Work

  2. Case study • 16-18 years old • First job • Lack of experience • Lack of tacit knowledge • Lack of formal knowledge • Strong desire to succeed Addressing Psychosocial Problems at Work

  3. Hazards Situation Level of risk Outcomes Physical • Occupational accidents • Occupational diseases • High personal demand • High professional demand • Limited or no control over demands Biological • Absenteeism, presenteeism, job loss • Pain, distress, illness • Disability • Death Increased exposures to risks Chemical Ergonomic • Stress (Burnout) • Violence • Depression • Addictions (Alcohol, drugs, smoking, cyber addiction, gambling) • Inadequate nutrition • Inadequate exercise • Strong sexual drive Psychosocial Addressing Psychosocial Problems at Work

  4. Can Social Dialogue Play a Role in Reducing the Risk of Psychosocial Problems Related to Work? Addressing Psychosocial Problems at Work

  5. Disharmony at Work May Have Many Causes • It was perhaps not so difficult when all the workers came for the same village or the same community. • With the highly mobile workforce of today, workers may now, in Europe come for different countries, speaking different languages, with different cultural values Addressing Psychosocial Problems at Work

  6. Definition: The Ottawa Charter • Health promotion is the process of enabling people to increase control over their health and its determinants. • This is done be strengthening individual skills and capabilities and the capacity of groups to change the many conditions, particularly the social and economic causes, that affect health. 1986 Addressing Psychosocial Problems at Work

  7. The Karasek Model Demand Low High High Control Low Source: Karasek 1979 Addressing Psychosocial Problems at Work

  8. The ability of a worker to discuss issues with an employer, without fear, gives a worker a feeling of control • A higher perception of control translates into less stress • Can the reduction of stress lead to a lower risk of psychosocial problems? Addressing Psychosocial Problems at Work

  9. Addressing Psychosocial Problems at Work An ILO Educational Approach to Formulate a Comprehensive Policy and Actions at Work to Address These Problems International Labour Office

  10. Examples of the Scope of the Problem • In Canada, 50% of workers suffer from a high level of stress(1999, Public Heath Canada). • In Europe, 23% of workers reported overall fatigue (2000, European Survey on Working Conditions). • In a US study, 32% of 586 nurses identified themselves as victims of workplace violence (Colorado Nurses Assn, 1997). • In a study of954 New South Wales police personnel in Australia, 20% would seek advice from work-place staff about alcohol (1999). Addressing Psychosocial Problems at Work

  11. The Problem Stress Alcohol and drugs Violence HIV/AIDS Tobacco Addressing Psychosocial Problems at Work

  12. Addressing Psychosocial Problems at Work

  13. Expanding SOLVE Addressing Psychosocial Problems at Work

  14. What SOLVE Addresses of the Top Ten Health Hazards • Underweight • Unsafe sex • High blood pressure • Tobacco • Alcohol • Contaminated water • Sanitation and hygiene • Iron deficiency • Indoor pollution • High cholesterol and obesity Addressing Psychosocial Problems at Work

  15. Factors Influencing Psychosocial Issues The community The social environment Work The family The person Addressing Psychosocial Problems at Work

  16. Focus on the Individual • For the worker: • higher risk of accident • increased family or social problems • stigmatization and discrimination • deteriorating health • physical or psychological illness • pain, distress, disability and death Addressing Psychosocial Problems at Work

  17. Focus on the Workplace • For the enterprise or organization: • poor morale • increased absenteeism, presenteeism, turnover • reduced productivity • reduced profits or services • higher costs • reduced competitiveness Addressing Psychosocial Problems at Work

  18. The Goal of SOLVE Integration of psychosocial issues into a comprehensive organizational policy and development of action based on the policy Addressing Psychosocial Problems at Work

  19. The SOLVE Cycle Broadening organizational policy through SOLVE to include psychosocial problems Identifying specific problems and assessing needs Evaluating workplace psychosocial problems and modifying the concept as needed Implementing workplace action through MicroSolve modules Addressing Psychosocial Problems at Work

  20. The SOLVE Programme The SOLVE methodology moves from concept to policy to action • Briefing package for managing directors 2 hours • The SOLVE policy-level course … 4 days • SOLVE for mid-level managers3 days • Course for peer counsellors… 2 days • SOLVE for course directors 5 days • An introduction to SOLVE for workers 1 hour • MicroSOLVEs (22)1.5 hours Addressing Psychosocial Problems at Work

  21. Adjustment to Culture, Ethnicity and Language through Simulation Addressing Psychosocial Problems at Work

  22. Methodology Each of the SOLVE elements follows an educational scheme that works in multiple domains of learning • Building an open attitude towards the subject • Building a sufficient knowledge base so that the participant can apply knowledge learnt • Applying the new knowledge through exercises Addressing Psychosocial Problems at Work

  23. Within the 32 hour SOLVE Policy Course, there are twelve hours of role-play simulation exercises. • Participants bring into the simulation exercise their cultural, ethnic, ethical values and apply them in a non-threatening policy building exercise. • The simulation exercise is based on the concept that through social dialogue, problems can be solved and both quality and productivity can be assured. Addressing Psychosocial Problems at Work

  24. What is the Policy-Level SOLVE Course? A 32-hour interactive programme for operational managers • Provides tools to design a corporate policy including psychosocial problems • Demonstrates the impact on workers’ families and communities • Highly interactive: • case study analysis • simulation exercises and • policy development activities Addressing Psychosocial Problems at Work

  25. Capacity to Organize SOLVE Addressing Psychosocial Problems at Work

  26. Capacity to Organize SOLVE • SOLVE has been translated into in the following languages • English • French • Spanish • Thai • Portuguese • Russian • Bulgarian • Italian • Arabic Addressing Psychosocial Problems at Work

  27. For Further Information Dr. David Gold SOLVE SafeWork International Labour Office 1211 Geneva 22 Switzerland Email: solve@ilo.orgPhone: +41-22-799-7515 Fax: +41-22-799-6878 Web site: www.ilo.org/safework/solve Addressing Psychosocial Problems at Work

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