1 / 43

Chapter 4

Chapter 4. Personal and Professional Qualities of a Health Care Worker. 4:1 Personal Appearance. Appearance communicates level of confidence and positive self-esteem First impressions are based on appearances and form quickly Rules about appearance may vary

rene
Download Presentation

Chapter 4

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Chapter 4 Personal and ProfessionalQualities of aHealth Care Worker

  2. 4:1 Personal Appearance • Appearance communicates level of confidence and positive self-esteem • First impressions are based on appearances and form quickly • Rules about appearance may vary • Certain professional standards apply to most health careers

  3. Good Health • Health care involves promoting health and preventing disease • Health care workers serve as role models • Diet • Rest • Exercise • Good posture • Avoid use of tobacco and drugs

  4. Uniform Considerations • Required in some health occupations • Neat, well-fitting, clean, and wrinkle-free • Choose undergarments that will not show • Avoid extreme styles • Follow standards established by place of employment

  5. Regular Clothing • Some occupations allow use of regular clothing in lieu of uniforms • Must be clean, neat, and in good repair • Style that allows for body movements • Should be appropriate for position • Washable and less expensive to maintain

  6. Other Considerations • Name badge • Shoes • Personal hygiene • Nails • Hair • Jewelry • Makeup and tattoos

  7. Summary • Find out rules or standards established by the agency • Abide by the rules • Maintain a neat, clean, professional appearance at all times

  8. 4:2 Personal Characteristics • Certain personal/professional characteristics and attitudes apply to all health occupations • You should make every effort to develop these characteristics and attitudes and incorporate them into your personality

  9. Desirable Characteristics • Empathy • Honesty • Dependability • Willingness to learn • Patience • Acceptance of criticism • Enthusiasm (continues)

  10. Desirable Characteristics(continued) • Self-motivation or self-initiative • Tact • Competence • Responsibility • Discretion • Team player

  11. 4:3 Effective Communications • Health care workers must be able to relate to patients, family, coworkers, and others • Understanding communication skills assists in this process • Communication: exchange of information, thoughts, ideas, and feelings (continues)

  12. Effective Communications(continued) • Verbal: spoken words • Written • Nonverbal: facial expressions, body language, and touch (continues)

  13. Effective Communications(continued) • Essential elements • Sender • Message • Receiver • Feedback (continues)

  14. Effective Communications(continued) • Message must be clear • How sender delivers message • How receiver hears message • How receiver understands message • Avoid interruptions and distractions

  15. Listening • Essential to communications • Attempt to hear what other is really saying • Need constant practice • Good listening skills techniques • Observe speaker closely • Reflect statements back to speaker

  16. Nonverbal Communication • Facial expressions, body language, gestures, eye contact, and touch • Can conflict with verbal message • Be aware of own and other’s nonverbals • Don’t always need verbals to communicate effectively • When verbal and nonverbal agree, message more likely understood

  17. Barriers to Communication • Something that gets in the way or limitsclear communications • Common barriers • Physical disabilities • Psychological attitudes and prejudice • Cultural diversity

  18. Recording and Reporting • Observe and record observations • Use all senses in the process • Report promptly and accurately • Criteria for recording observations on a patient’s health care record • HIPAA regulations

  19. Summary • Good communication skills allow development of good interpersonal relationships • Health care worker also relates more effectively with coworkers and other individuals

  20. 4:4 Teamwork • In any health care career, you will be part of an interdisciplinary health care team • Team concept was created to provide quality holistic health care for every patient • Teamwork consists of many professionals, with different levels of education, ideas, backgrounds, and interests, working together for the good of the patient

  21. Teamwork Concepts • Teamwork improves communication and continuity of care • Every person on the team must understand the role of each team member • A leader is an important part of any team • Good interpersonal relationships essential • Legal responsibilities

  22. Good InterpersonalRelationship Guidelines • Poor relationships interfere with quality of care, goals, and work satisfaction • Respect differences due to cultural and ethnic backgrounds, gender, age, socioeconomic status, lifestyle preference, beliefs, and levels of education • Show sensitivity to the hopes, feelings, and needs of team members (continues)

  23. Good Interpersonal Relationship Guidelines(continued) • Golden Rule: treat others as you would want to be treated • Have a positive attitude • Be willing to laugh at yourself • Be friendly and cooperative • Assist others • Listen carefully (continues)

  24. Good Interpersonal Relationship Guidelines(continued) • Respect the opinion of others • Be open-minded and willing to compromise • Don’t criticize others • Practice good communication skills • Support and encourage team members • Perform your duties to the best of your ability

  25. Conflict Resolution • Deal with conflict in a positive way • Meet with people involved to discuss it • Listen to each other’s point of view • Avoid accusations and hostility • Solve problems cooperatively (continues)

  26. Conflict Resolution(continued) • Sometimes a mediator may be needed • Grievance policies define official process • To meet team goals, conflict must be resolved as quickly as possible

  27. Summary • Effective teams are the result of hard work, patience, commitment, and practice • When each individual participates fully in the team and makes every effort to contribute, the team achieves success

  28. 4:5 Professional Leadership • Purpose: encourage people to work together and do their best to achieve common goals • Definition of a leader • Myths • Characteristics of a leader • Categories of leaders

  29. Types of Leaders • Democratic • Laissez-faire • Autocratic

  30. Summary • All types of leadership have advantages and disadvantages • In some rare situations, an autocratic leader may be beneficial • Democratic leader usually presented as most effective for group interactions • Respecting the rights and opinions of others is an important guide for a leader

  31. 4:6 Stress • Definition of stress • Stressors • What causes stress • Sympathetic nervous system response • Parasympathetic nervous system recovery • Stress is universal • Benefits of stress (continues)

  32. Stress(continued) • Negative effects of stress • Learning to control stress • Stressors—how to problem solve • Managing stress reactions • Stop • Breathe • Reflect • Choose

  33. Stress-Reducing Techniques • Live a healthy life • Take breaks • Relax with a warm bath • Listen to quiet, soothing music • Close your eyes, take deep breaths, and relax each muscle group • Seek support from others (continues)

  34. Stress-Reducing Techniques(continued) • Meditate • Use imagery • Enjoy yourself • Renew yourself • Think positively • Develop outside interests • Seek assistance or delegate tasks • Avoid too many commitments

  35. Summary • Stress is constant and cannot be avoided • Be aware of causes • Learn how to respond • Solve problems effectively • Practice techniques to reduce • Be mindful of patient’s stress • Patients can use same coping techniques

  36. 4:7 Time Management • Definition • Helps prevent or reduce stress • First step is to keep an activity record • Start to organize time based on information collected in activity record

  37. Setting Goals • Why set goals? • Short- and long-term goals • Completion of goals results in satisfaction, sense of accomplishment, and motivation to attempt other goals (continues)

  38. Setting Goals(continued) • Take the opportunity when starting high school to set short-term goals for researching careers in health care • Talk with a guidance or career counselor • Make sure you are taking the courses that are needed • Establish your own goals

  39. Set Effective Goals • State in positive manner • Define clearly and precisely • Prioritize multiple goals • Write goals down • Make sure at right level—should present challenge, but not be impossible to complete

  40. After Setting Goals • Focus on how to accomplish goals • Review necessary skills • What information do you need to gather? • What resources will be needed? • Identify potential problems • Prioritize goals • Organize steps

  41. Evaluating Goal Success • If goal is achieved, enjoy sense of accomplishment and satisfaction • If goal is not achieved, evaluate why failed • Was it realistic? • Did you lack needed skills/knowledge? • Is there another way to achieve the goal? • Remember, failure can be a positive learning experience

  42. Use Time Management to Meet Goals • Analyze and prioritize • Identify habits and preferences • Schedule tasks • Make a daily “to do” list • Plan your work • Avoid distractions • Take credit for a job well done

  43. Summary • Time management provides for an organized and efficient use of time • Won’t always succeed when unexpected events occur • If fail, reevaluate goals and revise the plan • Patience, practice, and an honest effort are the best guides to a healthier, more content life

More Related