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Stay informed about the latest activities in MyFloridaMarketPlace, including focus group updates, user satisfaction surveys, and vendor performance tracking. Get insights on ongoing improvements and enhancements. Check out the agenda for details.
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MyFloridaMarketPlace MyFloridaMarketPlace User Meeting February 8, 2006
Agenda • Welcome / Introduction • MyFloridaMarketPlace Activities • Focus Group Updates • User Satisfaction Survey • Vendor Performance Tracking (VPT) Update • General Discussion Time
Agenda • Welcome / Introduction • MyFloridaMarketPlace Activities • Focus Group Updates • User Satisfaction Survey • Vendor Performance Tracking (VPT) Update • General Discussion Time
MyFloridaMarketPlace Activities • Change Request Process • Additional Focus Groups • Discussion of usefulness of Email messages regarding receipts • SIR 164 Update – IRs Stuck in Approving Status • 5,179 IRs were successfully updated • 404 Remaining and currently being worked
MyFloridaMarketPlace Activities SIR Update Continued: • SIR 236 – IR not pulling all accounting information from the MA • SIR 251 – Sending the ERP ID to FLAIR instead of the Contract Encumbrance Number • SIR 233 – Supplier invoice date is off by 1 day • SIR 271 – Special characters in Account Description field on the User Interface • SIR 127 – Adding an approver to an ASN invoice • SIR 105 - Restriction on adding Invoice Admin Role • SIR 145 – FOB Code not getting set properly on creation of the Invoice/IR • SIR 239 – Negative amounts can be entered on the MA Maximum Commitment field • SIR 241 – Punchout catalog site overriding agency blanket purchase MA with the State Term Contract • SIR 128 – Dollar amount restoration on Restore Contract eForm • SIR 139 - Agency Term MA incorrectly overriding State Term MA on catalog items • SIR 143 - PR search by vendor does not return vendor
Agenda • Welcome / Introduction • MyFloridaMarketPlace Activities • Focus Group Updates • User Satisfaction Survey • Vendor Performance Tracking (VPT) Update • General Discussion Time
Focus Group UpdatesMaster Agreements • 2 Meetings Held (December and January) • Defined Issues and Priorities as a Group Presentation Link - http://dms.myflorida.com/dms/content/view/full/10237 • Distributed DOT MA Flowchart for Process Review and Support Materials
Focus Group UpdatesInvoice Reconciliation • 2 Meetings Held (December and January) • Defined Issues and Priorities as a Group Presentation Link -http://dms.myflorida.com/dms/content/view/full/10236 • Prompt Payment Update • Report Analysis & Discussion
Agenda • Welcome / Introduction • MyFloridaMarketPlace Activities • Focus Group Updates • User Satisfaction Survey • Vendor Performance Tracking (VPT) Update • General Discussion Time
User Satisfaction Survey • Distributed in December 2005 • Response rate was 63% (Number of Respondents = 125), representing a 16%increase from 2004! • The Overall Satisfaction Rate increased from 71.5% to 75.2% • Decline in navigation • Action Plan Generated • System Performance • Catalogs/Punchouts • Improved Communications
Agenda • Welcome / Introduction • MyFloridaMarketPlace Activities • Focus Group Updates • User Satisfaction Survey • Vendor Performance Tracking (VPT) Update • General Discussion Time
Vendor Performance Tracking (VPT) • Monitoring application for rating vendor performance on a per transaction level • VPT Surveys will be generated for the following transactions: • All State Term Contracts (STC) • All State Purchasing Agreements (SPA) • All Agency Term Contracts (Release Required and Invoice Only) • All other transactions equal to or above $2,500 (including governmental entities)
VPT Email Notifications • Email notification will be sent to the Requestor or MA Contact associated with the transactions: • Purchase Orders/Release Order - user listed in the ‘On Behalf Of’ field • Master Agreements - user listed in the ‘Contact’ field • Contains link directing Requestor or MA Contact to access VPT to complete survey • Receive one email per day for all “new” pending surveys
VPT Surveys – Buyers • Surveys pre-populated with transaction-specific information • Vendor rated across four categories with scoring range from 1 to 5: • Performance to Specifications – e.g. compliance to contract specs • Delivery – e.g. on-time delivery • Invoicing – e.g. accurate billing • Customer Service – e.g. prompt/courteous customer service • Comments may be entered for a survey • If entered, vendors may view comments relating to their ratings • Completion of VPT survey is optional • Vendors’ performance tracked and displayed in Ariba Buyer • Vendor Location Chooser – Ratings
VPT Surveys – Additional Information • Vendors can access VPT to view survey responses for their company only • Monthly listing of vendors and their performance scores will be provided • Scores across the four categories • Requestor and MA Contact names and comments will not be provided to the general public • Survey scores will be discarded after 5 years (consistent with record retention requirements) • Current DMS State Term Contract survey tool (Survey Monkey) will continue to be available for non-MyFloridaMarketPlace requestors to provide vendor performance feedback
VPT Surveys – Additional Information • For More Info on Vendor Performance Tracking, go to links below for the related areas: • (Buyer FAQ’s)http://dms.myflorida.com/dms/purchasing/myfloridamarketplace/buyers/myfloridamarketplace_VPT_frequently_asked_questions • (Vendor FAQ’s)http://dms.myflorida.com/dms/purchasing/myfloridamarketplace/vendors/vendor_training/VPT_frequently_asked_questions
Agenda • Welcome / Introduction • MyFloridaMarketPlace Activities • Focus Group Updates • User Satisfaction Survey • Vendor Performance Tracking (VPT) Update • General Discussion Time