Cambridge and Calgary modal

1. Cambridge and Calgary modal A brief insight

2. summary • Initiating the session • Gathering information • Physical examination • Explanation and planning • Closing the session

3. Adjunct points • Providing structure • Overt organisation • Attending to flow • Building the relationship • Using appropriate non verbal behaviour • Developing rapport • Involving the patient

4. Selected points of interest • Explanation-why • Comes up in at least 50 % of csa cases • Essential in establishing a patient cantered management plan • Often not done with C-C guidelines

5. Essential components • The starting point • The explanation • The understanding

6. The starting point • Would they like to know • What do they already know • How much they would like to know • 80% like to know a lot, 20% minimal

7. The explanation • Recognised techniques to aid recall • Organisation- divided into sections and presents in a logical order • Explicit sign posting and categorisation • Repetition and summarization • Use of language-concise/jargon • Chunks and checks

8. The explanation (2) • Uses visual aids/ different modalities to convey the information • Checks understanding-restatement and clarification

9. Back to the basic principle • Improve the explanation with adding structure • An information network that has proven better patient recall • The moderns GP's tool to patient satisfaction and decreased complaint frequency

10. Thank you • Any questions