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Conflict Resolution Program

Conflict Resolution Program. UNDE National Executive Meeting Nathalie Neault DGADR May 8, 2013. Outline. Mandate and Vision New Conflict Resolution Model Current Challenges My Priorities Impact on Services Conclusion. Mandate and Vision. Mandate:

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Conflict Resolution Program

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  1. Conflict Resolution Program UNDE National Executive Meeting Nathalie Neault DGADR May 8, 2013

  2. Outline • Mandate and Vision • New Conflict Resolution Model • Current Challenges • My Priorities • Impact on Services • Conclusion

  3. Mandate and Vision Mandate: To enable the Defence Team to resolve workplace conflicts in a timely and effective manner through Alternative Dispute Resolution (ADR) awareness, education and interventions Vision: To continuously build conflict management within the Defence Team and innovate our service delivery model

  4. New Conflict Resolution Program Model CMP ADM(HR-Civ) PM Corp HQ NDHQ DCRP FA AA CRC-A RM CRC-W RM CRC-E RM CRC-C RM ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac Mil Adv (MWO) ADR Prac Mil Adv (Capt) Mil Adv (Capt) Mil Adv (Capt) Eastern Region Ottawa/Gatineau (QC, NCR & OUTCAN) Atlantic Region Halifax (NS, NB, PE & NL) Central Region Kingston (ON less NCR) Western Region Edmonton (MB, SK, AB, BC, YT, NT & NU) 4

  5. Current Reality • Reduced Military Resources • bulk of training cadre gone • lack resources to provide training on weekends and evenings to Reserve units and Cadets • Reduced FTEs • 9 of 25 remaining positions are vacant (36%) • Increased travel for practitioners • Gaps • Reallocation of key functions from positions affected by WFA • Staff/Managers need training consistent with their responsibilities • Administrative assistance • Service Delivery • Revise our service delivery model (interventions and training) Perceived increase in conflicts

  6. My Priorities • Staffing • Advertised selection processes for AS-05 and AS-06 • Hired casuals as temporary measures • Requested to retain existing ADR trained military members pending one year training of new members • Initiated training for managers consistent with their role and responsibilities • Data Collection System • Developed a data collection system in latest version of Sharepoint • Piloting data collection system since April 1st, 2013 • Looking at long-term options for case management system (Prot B) • Services • Use available technology to innovate our services

  7. Impact on Services Interventions 1-800 phone line in each region to access services Service standards will change Exploring the use of existing technology (DVCS and Centra Saba) Education Targeted training will be prioritized - Regular Force, Civilian, Reserve and Cadets Exploring new technology for training (DL and in-class, Centra Saba) Awareness Maintain contact with Defence community and stakeholders Develop Communication Strategy and update website Participate in local events when possible

  8. Conclusion • Continue to deliver professional services • Full implementation by 1 April 2014 • Dynamic Concept of Operations

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