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Questioning the caller reporting a Medical Emergency

Questioning the caller reporting a Medical Emergency. Purpose of The All Callers Interrogation:. Determine chief complaint – What kinds of questions will assist you in determining this if it is not clearly relayed initially by the caller? Obtain identifying information & location

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Questioning the caller reporting a Medical Emergency

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  1. Questioning the caller reporting a Medical Emergency

  2. Purpose of The All Callers Interrogation: • Determine chief complaint – What kinds of questions will assist you in determining this if it is not clearly relayed initially by the caller? • Obtain identifying information & location • Determine if the patient is in cardiac arrest – How do you do this?

  3. The All Callers Interrogation is... the primary way to identify cardiac arrest!

  4. All Callers Interrogation • “Is the patient conscious?” • Why do we ask this first? If they are conscious then what do we ask? • “Is the patient breathing normally?” • Why don’t we ask this if the patient is conscious/awake? • What is breathing normally??

  5. All Callers Interrogation • If unsure about consciousness, ask: • Does the person respond to you? • Talk to you? • Answer you? • Hear you? • Does the person move? • Flinch? • Move arm or legs? • Look at you when you call their name? • Respond to touch?

  6. All Callers Interrogation • If the person is unconscious, ask “Is the person breathing NORMALLY?” • If unsure ask: • Is the chest rising and falling? • If reporting party cannot tell or is still unsure, start CPR instructions

  7. Agonal Respirations • Slow, passive & ineffective breathing. • Chest does not rise and fall NORMALLY – in a rhythmic pattern • Agonals often mistaken by caller as breathing.

  8. Agonal Respirations • Described by callers in a variety of ways: • barely breathing • heavy, labored breathing • gasping • snoring, snorting • gurgling • groaning, moaning • breathing every once in awhile

  9. All Callers Interrogation • Callers reporting a person unconscious, not breathing normally require ALS response & immediate CPR instructions! • “Stay on the line.” • (Dispatch ALS) • “Help has been dispatched.” – Say this only if you know it to be true (most likely it is)

  10. All Callers InterrogationUnconscious/Breathing Normally • “Stay on the line!” • (Dispatch BLS and ALS for confirmed unconscious patient!) • “Help has been dispatched.” • (Proceed to Unconscious/Breathing Normally instructions)

  11. EMS/NO CPR FORMS • POLST – Physicians Order for Life Sustaining Treatment. • We must still offer CPR instructions. Note the information about a POLST on the CAD call.

  12. Situations in which CPR would not be offered • Trauma-induced cardiac arrest cases-except drowning, strangulation, hanging or electrocution • Obvious DOA – cold, stiff, decapitated etc. • DANGER TO THE RESCUER

  13. Common Delays in Delivering CPR • Research by KCEMS showed these common causes of delay to CPR: • Unnecessary questions asked • RP not near patient • Ommission of “breathing normally” • Deviation from protocols

  14. If the patient is not conscious and not breathing normally do we really need to know medical history at that point?

  15. We know all we need to know…the patient is dead. We need to offer CPR without delay and inform the caller that we will help them.

  16. Unnecessary questions causing delays: • How old is the patient? • Does the patient have a heart history? • Duplication of questions. • What is the patient experiencing?

  17. WHAT ARE SOME OF THE THINGS YOU WILL WANT TO REMEMBER FROM THIS LESSON ON ALL-CALLER QUESTIONS/TCPR?

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