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BREAKING BAD NEWS

BREAKING BAD NEWS. DEALING WITH LOSS. BREAKING BAD NEWS. WHY IS IT SO DIFFICULT TO DO? WHAT IS THE SOLUTION?. THE DIFFICULTY. THE SAVIOUR COMPLEX PERSPECTIVE OF DEATH AND DISABILITY DISCOMFORT WITH NEGATIVE EMOTIONS. EMPATHY: THE FOUNDATION. BEING FOCUSSED

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BREAKING BAD NEWS

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  1. BREAKING BAD NEWS DEALING WITH LOSS

  2. BREAKING BAD NEWS WHY IS IT SO DIFFICULT TO DO? WHAT IS THE SOLUTION?

  3. THE DIFFICULTY THE SAVIOUR COMPLEX PERSPECTIVE OF DEATH AND DISABILITY DISCOMFORT WITH NEGATIVE EMOTIONS

  4. EMPATHY: THE FOUNDATION BEING FOCUSSED UNDERSTANDING FROM THE ‘INSIDE’ RESPONDING WITH CARING

  5. BREAKING BAD NEWS:MOST OF US DO IT RIGHT MOST OF THE TIME THINGS GO WRONG WHEN: * WE TRY TO ESCAPE * WE REACT IN ANGER * WE DILUTE THE AGENDA

  6. THINGS GO WRONG WHEN: WE TRY TO ESCAPE: • INAPPROPRIATE DELEGATION • DISTRACTION • FRONTAL ATTACK • INTELLECTUALIZATION • MINIMIZATION • EMPTY REASSURANCE

  7. THINGS GO WRONG WHEN: WE REACT IN ANGER: • TO DENIAL • TO IDEALIZATION • TO REHEARSAL OF THE STORY • TO ‘UNREASONABLE’ DEMANDS • TO ANGER AND BLAME

  8. THINGS GO WRONG: WHEN WE DILUTE THE AGENDA: • BILLING • PRACTICAL ARRANGEMENTS • REQUEST FOR POST MORTEM

  9. WHAT IS THE SOLUTION? KNOWLEDGE • HOW TO TELL? • HOW MUCH TO TELL? • WHO TO TELL? • WHEN TO TELL? SKILL “LI ST EN” ATTITUDE • IMPORTANCE OF SELF AWARENESS

  10. BREAKING BAD NEWS: CONCLUSIONS • BAD NEWS CANNOT BE CONVERTED TO GOOD NEWS • KNOWLEDGE OF NORMAL PSYCHOLOGY WILL HELP INFORM THE PROCESS • SPECIFIC SKILLS (LISTEN) CAN BE LEARNED AND APPLIED • SELF AWARENESS AND THE ABILITY TO DEAL WITH PERSONAL STRESS IS ESSENTIAL TO GOOD COMMUNICATION

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